This document provides information about configuring Cisco Unity
versions 3.x and 4.x for Exchange to delete saved messages after a specific
number of days.
There are no specific prerequisites for this document.
The information in this document is based on these software
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
You can automatically delete the messages from Cisco Unity for a
specified period of time by configuring the Cisco Unity Message Store
Manager script properties.
In order to enable this feature in Unity, perform these
In the Cisco Unity Tools Depot, expand Administration
Tools and double-click Message Store
The Cisco Unity Message Store Manager window
Select the Message Store Agents
In this case, it is Test.
Click Scripts, then right-click Move
message from Inbox to Unity Dumpster. Select
Properties from the pop-up menu.
A new window opens with the name Move messages from Inbox
to Unity Dumpster.
Set the Message Age to the required period. For
example, you might only want to delete messages that arrived more than 7 days
ago. Click OK.
You can choose to have a script act on messages of a particular
Cisco Unity versions 3.x and 4.x do not automatically delete messages
from the subscriber's inbox.
The Cisco Unity message storage is Microsoft Exchange, so you can use
Mailbox Manager from Microsoft to automatically remove messages of any type or
in any state. Mailbox Manager can also be configured to send a message to the
subscriber or the system administrator, notifying them of the messages that
will be removed. In order to specifically target voicemail messages, use the
message class IPM.Note.Voice.Unity as your filter.
More information about Mailbox Manager is available at
XADM: Exchange 2000 Server SP1 Mailbox Manager
Manager is also available in Exchange 2003.
Note: Mailbox Manager is a Microsoft tool. All questions about the tool and
requests for support must be directed to Microsoft.
Beginning with Cisco Unity versions 3.1(1) and 4.0(1), there is a
utility called Message Store Manager that uses scripts to remove saved
messages. For more information, refer to
Message Store Manager.