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Cisco Unity

Administrator Account not Associated with Unity Subscriber

Document ID: 20717

Updated: Feb 02, 2006

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Introduction

This document describes the problem and solution related to how to fix an administrator account when it is not associated with a Cisco Unity subscriber.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

When you attempt to access the System Administrator (SA) page, you may receive an error that states that the administrator account is not associated with the Cisco Unity subscriber.

Solution

To gain appropriate rights to access the SA page, you must run the GrantUnityAccess utility. This tool is located at C:\commserver\grantunityaccess.exe.

If you run this utility with no options, the instructions should display. The normal use of this tool is to provide the domain/alias of the account which is to have access to the SA, and then from which account to copy those rights.

For example, if the alias of the user you want to give administration rights to is TempAdministrator and your domain name is MyDOMAIN, use the GrantUnityAccess -u MyDOMAIN\TempAdministrator -s Installer command at the DOS prompt:

The installer account is a special account that always has administration rights but is not created in the directory. It is local to the SQL database only.

This screen shot shows the other options available for the GrantUnityAccess utility.

admin-acct-subscriber-1.gif

Refer to Granting Administrative Rights to Other Cisco Unity Servers for more information about the GrantUnityAccess utility using Cisco Unity 3.1.

Refer to Granting Administrative Rights to Other Cisco Unity Servers for more information about the GrantUnityAccess utility using Cisco Unity 4.0.

Problem

In GrantUnityAccess utility several accounts appear as unknown.

D:\CommServer>GrantUnityAccess -l

Subscriber            Directory Account
------------------    -------------------------------------
EAdmin4b6b3635      <Unknown> User in Non-Trusted Domain? (needs to be deleted)
Installer           <Unknown> User in Non-Trusted Domain? (needs to be deleted)
Installer           <Unknown> User in Non-Trusted Domain? (needs to be deleted)
EAdmin4b6b3635      <Unknown> User in Non-Trusted Domain? (needs to be deleted)
EAdmin4b6b3635      <Unknown> User in Non-Trusted Domain? (needs to be deleted)

Solution

Complete these steps in order to resolve this problem:

  1. Choose C: > Program Files > UnityCredentialMap.

  2. Click on UnityCredentialMap.exe.

  3. Highlight the account with an unknown association (blank field).

  4. Click Edit.

  5. Remove Selected Mapping then click Ok.

    Note: Remember to use it only if you have unknown association. For any other association changes, use he tGrantUnityAccess tool from Tool Depots. You need to use the UnityCredentialsMap tool provided in www.ciscounitytools.com as the Credentials Viewer.

Related Information

Updated: Feb 02, 2006
Document ID: 20717