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Unity SA Web Page Displays Incorrect Syntax

Unity SA Web Page Displays Incorrect Syntax

Document ID: 116219

Updated: Jun 20, 2013

Contributed by Scott Hills, Cisco TAC Engineer.

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Introduction

This document describes a problem with incorrect syntax displayed on the System Administration (SA) web page after Cisco Unity is installed, and also presents a solution to the problem.

Problem

After Cisco Unity is installed, the SA web page displays strange syntax that starts with "LBL_". This is seen with Cisco Unity Releases 5.x, 8.x, and possibly 7.x.

This is an example of the problem:

116219-problemsolution-product-01.png

Solution

The main solution to this problem is to reinstall Cisco Unity with new media, which is downloaded from Cisco.com (CDC).

Another possible solution to this problem is to make a copy of a DVD image or to copy the software from an existing CD image. It is possible that something is lost or damaged in the copy. However, a reinstallation of Cisco Unity with new media is generally required in order to address this problem.

Updated: Jun 20, 2013
Document ID: 116219