The Cisco Unity Administrator provides settings for phone languages,
Text to Speech (TTS), and GUI languages. Phone languages are the languages in
which Cisco Unity plays system prompts to subscribers and callers. TTS
languages are the languages in which Cisco Unity plays e-mail messages over the
phone, and GUI languages are the languages in which the Cisco Unity
Administrator is displayed.
The number of language licenses available determines how many phone,
TTS, and GUI languages Cisco Unity can load and use at a time. For example, if
your organization has two phone language licenses, but has four languages
installed, Cisco Unity allows you to load and use only two at any one time.
However, you can choose which two are used, and you can change this selection
at any time. This flexibility allows you to better manage the language needs of
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The information in this document is based on the Cisco Unity 5.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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The phone, TTS, and GUI languages are chosen and installed during the
initial Cisco Unity setup, and the applicable files are copied to the Cisco
Unity server for each selected language. One of the languages installed on the
Cisco Unity server must match the Windows locale selected during Windows
installation. Additional languages can be installed as needed.
Note: Before you remove a Cisco Unity language, confirm that it is not the
language that matches the Windows locale, that it is not listed in the Loaded
table on the System > Configuration >
Phone Languages and/or GUI Languages pages, that it is not
listed as the default Phone, TTS, or GUI language, and that it is not in use by
any subscriber, routing rule, call handler, interview handler, or directory
handler. If you change the Windows locale language you must also update all of
the locations where the related Cisco Unity languages (both old and new) are
Phone languages are the languages in which Cisco Unity can play system
prompts to subscribers and callers. You specify a default phone language and
other system-wide phone language settings, as well as the default Text to
Speech (TTS) language, which is the language that subscribers hear when their
e-mail is read to them over the phone. Note that to use TTS languages, your
organization must have TTS e-mail and the applicable languages
Note: If you have a Cisco Unity failover system, phone languages settings
are not replicated between the primary and secondary servers. You must change
values manually on both servers
For each subscriber account, you can specify the language in which
system prompts are played to callers, which affects prompts such as "Record
your message at the tone", and you can change the language that subscribers
hear when they listen to the subscriber conversation. Note that if the class of
service to which a subscriber belongs has TTS, the language you select in the
Subscriber's Language field also controls the language that the TTS e-mail
reader uses. Before you change the phone and TTS language for a subscriber,
verify that you have the applicable languages installed.
In order to change the phone language settings for subscriber accounts,
complete these steps:
In the Cisco Unity Administrator, go to the Subscriber page.
Complete these steps, as applicable:
In order to change the phone language for callers, go to the
Messages page. In the Language That Callers Hear field, select
a specific language, or select Inherited.
In order to change the phone language for subscribers, go to the
Conversation page. In the Subscriber's Language field, select one of the
The subscribers need to re-record their greeting(s) in the new
A new language pack is installed on the Cisco Unity server, and the
License viewer shows that there is a license for the language. However, the
newly installed language does not appear as option under Cisco Unity SAweb
admin > Subscriber >
In order to resolve this issue, open the CiscoUnity SA Web page, choose
System > Configuration > Phone
Languages and move the newly installed language to the
Loaded box. Now, you can select the newly installed language
under Subscriber > Conversation.