Public distribution lists (PDLs) are used to send voice messages to
multiple subscribers. The subscribers assigned to a public distribution list
are typically subscribers who need the same information on a regular basis,
such as employees in a department or members of a team. The class of service
that is associated with each subscriber account dictates whether subscribers
can send messages to public distribution lists in Cisco Unity.
When a user tries to modify the PDL, the Add/Modify screen is dimmed.
This document explains the workaround for this issue.
Cisco recommends that you have knowledge of Cisco Unity 4.x.
The information in this document is based on the Cisco Unity 4.x and
Microsoft Exchange Server.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The options to view, add, and remove members (View, Add, and Remove
buttons) of a public distribution list are dimmed in the SA web page.
This problem arises due to the lack of permissions to add, remove, or
In order to resolve this issue, complete these steps:
Go to Unity Tool Depot > Administration Tools,
and double-click Permissions Wizard in order to start the
Cisco Unity Permissions Wizard.
Note: In order to run the Permission Wizard, you must be logged into the
Unity server with a domain administrator account.
Ensure that the Allow Cisco Unity to Administer Active
Directory check box is checked.
Edit, delete, and add a distribution list in order to verify that
this procedure was successful.