This document addresses the error message:
Subscriber created, but was not added to distribution list due to error
that is encountered when a subscriber is added
or re-imported in Cisco Unity. This document also provides the solution to fix
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
Cisco Unity 3.x, 4.x
Microsoft Exchange 2000
IBM Lotus Domino
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The Subscriber created, but was not added to
distribution list due to error message
When a subscriber is added or re-imported in Cisco Unity integrated
with Microsoft Exchange, The Subscriber created, but was not
added to distribution list due to error message is
This error message is displayed when an existing Cisco Unity subscriber
(who is a member of the AllSubscriber Public Distribution List (PDL) by
default) is deleted and re-imported in an Exchange 2000 environment. This
occurs when such a subscriber is deleted from Cisco Unity because the
subscriber remains a member of the PDL. Even though this subscriber is deleted,
the subscriber receives messages addressed to the PDL (only email messages, not
voice mail messages).
When the subscriber is re-imported, Cisco Unity automatically tries to
add the subscriber to the AllSubscriber PDL. As this subscriber is already a
member, Cisco Unity displays this error message.
This problem occurs if the same subscriber template is used to
re-import the subscriber. Consequently, the new subscriber is assigned to the
This problem can be fixed if the AllSubscriber PDL is removed from the
Default Subscriber template. The subscriber can also be deleted, and
re-imported with a different template that makes the subscriber a member of a
different PDL and not a member of the AllSubscriber PDL.
When a subscriber is added or re-imported in Cisco Unity 4.x with IBM
The Subscriber created, but was not added
to distribution list due to error message
In order to resolve this problem, use the System Administration (SA)
page or the Lotus Domino administration program to manually add users to the
appropriate distribution lists. Alternatively, perform these
Create a sub-group.
Add the sub-group to the Member field for the AllSubscribers group
from the Lotus Domino administration program.
When adding users through the SA, add the users to that
When you try to add users to a Public Distribution List (PDL) through
the Unity System Administration page, the add area is greyed out and you are
unable to add users in the PDL.
Improper permission of the subscribers can cause this issue.
In order to resolve this issue, run the permission wizard from the
Cisco Unity tools. Download the latest
Cisco Unity Tools
and run it. Also, you need to check the Allow Cisco Unity to Administer
Active Directory when running the permission wizard.
You are unable to create PDLs and the Error:
0X80072030 message is received.
Run the Message Store Configuration wizard from the Add/Remove
Programs in Cisco Unity. Make sure to log on using the Cisco Unity
installation account. Also, note that the Unity services are stopped while the
Message Store Configuration wizard runs.
Refer to Cisco bug ID
(registered customers only)
for more information.