Cisco Unity

Cisco Unity License File Wizard Fails when Upgrading to Cisco Unity Version 5.x

Document ID: 100712

Updated: Mar 12, 2008



This document provides a solution on how to install Cisco Unity when the license file wizard fails in the initial stages of the Cisco Unity upgrade from version 4.x to 5.x.

Note: If the Cisco Unity system is configured for failover, you need to install the license files only on the primary server.



Cisco recommends that you have knowledge of Cisco Unity.

Components Used

The information in this document is based on Cisco Unity 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to Cisco Technical Tips Conventions for more information on document conventions.


When running the Cisco Unity Installation and Configuration Assistant (CUICA), the second step, Install a Cisco Unity upgrade license, fails. When clicking the run the Cisco Unity license file wizard link, this error pops up in a window: Failed to get resource from LicFileWizRes.

Note: License files are used cumulatively. Do not remove files from the License Files list, or the licenses provided by those files will be deactivated.


The solution to this problem is to bypass the license file installation and upgrade to Cisco Unity 5.x. After the upgrade is completed, the license file can be installed using the Cisco Unity license file wizard from the tools depot.

Bypass License File

In order to bypass the license file installation, you need to edit the Windows Registry.

Complete these steps:

  1. Open regedit and backup your registry keys.

  2. Go to HKEY_LOCAL_MACHINE > SOFTWARE > Active Voice > CUCA > Licensing.

  3. Right click on the Licensing folder and select new > DWORD Value.

  4. Name it HasCompleted. Double click on the new DWORD and under Value Data, change the value from 0 to 1.

Related Information

Updated: Mar 12, 2008
Document ID: 100712