Call Handler Traffic report is used to track the number of calls routed
by call handlers, and how callers chose to exit the handlers. This document
describes how to generate a Call Handler Traffic report in Cisco Unity
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity 8.0 Build
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
You can use Cisco Unity reports in order to gain information about
subscribers and system activity. Some Cisco Unity reports provide information
about subscribers and system activity over a period of time. Others offer a
snapshot of a particular Cisco Unity entity as it stands
at the time you run the report.
There are four ways a caller can exit a call handler:
Choose a one-key dialing option
Dial an extension that transfers the call to another call handler (or
Being routed automatically by the after-greeting action specified in
the call handler
The Call Handler Traffic report includes this information:
Start Time—The specific hour or date(s) by which data is broken down
for the time period that you specified in the Date Range.
Total Calls—The total number of calls routed to the call
Method Callers Use to Exit a Call Handler—The total number of times
each exit method is used by callers. Callers can exit a call handler by hanging
up, pressing a one-key dialing option, dialing an extension that transfers the
call to another call handler (or subscriber), or by being routed to another
call handler (such as the Goodbye call handler) as specified by the
Key—The number of calls in which the caller exited the call handler
by pressing a one-key dialing option. The report includes a tally for each
DTMF ID—The number of calls in which the caller exited the call
handler by dialing a valid extension to transfer to another call handler (or
Invalid DTMF ID—The number of calls routed to the default Error call
handler because the caller dialed an invalid extension.
After Greeting Action—The number of calls routed according to the
after greeting action specified for the call handler.
Hang-Up—The number of calls in which the caller exited the call
handler by hanging up.
Note: The best time to generate reports is when the system is not busy,
after regular business hours when Cisco Unity does not process many calls, or
when there are no other processes running, for example, before or after a full
backup. In Cisco Unity 8.x, reports cannot be scheduled in advance, and if you
turn off Cisco Unity while there are reports in the report queue, the reports
These steps are completed.
In the Cisco Unity Administrator, choose the appropriate report
from the Reports > Subscribers page or from the
Reports > System page.
In the Run This Report For drop-down list, choose the subject of
the report. Different reports provide different options, such as subscribers,
distribution lists, or call handlers.)
Choose the applicable file format:
If applicable, enter the date and time range for the
If applicable, in the Order for Sorting This Report drop-down list,
choose the data field by which the report is sorted.
If applicable, choose any other optional data to be included on the
Click the Run Report icon.
But after these previous steps, you found that the report did not
contain any data.
Complete these steps in order to resolve the issue:
Ensure that database is present. For this try to access the
reportdb from SQL studio.
Restart the IIS service.