This document provides instructions on how to set up an integration
between Cisco Unity and Cisco Unified Communications Manager along with
Microsoft Exchange and to troubleshoot the error of blank popup screen when you
add new Subscribers in Cisco Unity through SAWeb interface.
There are no specific requirements for this document.
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
This document uses this network setup:
The integration uses the LAN in order to connect Cisco Unity and Cisco
Unified Communications Manager. The gateway provides connections to the
Refer to the
Technical Tips Conventions for more information on document
In this section, you are presented with the information needed to
configure the features described in this document:
Add Voice Mail Ports to Cisco Unified
Add Line Group to Hunt
Add the Hunt List to a Hunt Pilot
Specify MWI Directory
Add a Voice Mail Pilot Number for the Voice
Set Up the Voice Mail Profile and
associate it to the Voice mail Pilot
The next step is to Install and Configure Cisco Unity Software with
Determine the Partner Exchange Server
Install Exchange Administration Software on the Cisco Unity
Extend the Active Directory Schema for Cisco
Create Organizational Units and a Mailbox
After Installation of Exchange in first place,
Install Cisco Unity Software
Note: Now you need to install Cisco Unity. Refer to
and Configuring Cisco Unity Software for more information.
After you ensure that Cisco Unified Communications Manager and Cisco
Unity are ready for the integration, complete this procedure, which is
mentioned in the Integrate Cisco Unity with Cisco Unified
Communications Manager section in order to set up the integration and to
enter the port settings.
Complete these steps in order to add voice mail ports to Cisco Unified
In Cisco Unified CM Administration, choose Voice
Mail > Cisco Voice Mail Port Wizard.
On the What Would You Like to Do page, click Create a New
Cisco Voice Mail Server and Add Ports to It, and then
On the Cisco Voice Mail Server page, the name of the voice mail
server appears. Cisco recommends that you accept the default name for the voice
mail server. However, if you must use a different name, the name must have no
more than nine characters.
On the Cisco Voice Mail Ports page, click the number of voice mail
ports that you want to add, which must not be more voice mail ports than the
Cisco Unity license enables. Click Next.
On the Cisco Voice Mail Device Information page, enter these voice
mail device settings, and click Next:
On the Cisco Voice Mail Directory Numbers page, enter these voice
mail directory number settings.
Click Next. A window that asks whether you want to
add these directory numbers to a line group displays.
Choose Yes. Add directory numbers to a new Line
Group, and click Next.
In the Line Group window that displays, enter the name of the new
line group and click Next.
The Ready to Add Cisco Voice Mail Ports summary window displays.
This summary window lists the settings that you configured in the previous
windows. The Cisco Voice Mail Port Wizard automatically assigns the correct
values for each port.
If this information is correct, click Finish in
order to add the new ports. If the information shown is not correct, click the
Back button in order to edit the information or
Cancel in order to quit without adding any
After the Cisco Voice Mail Port Wizard finishes adding the new
voice-mail ports that you specified, the Cisco Voice Mail Port Wizard Results
Complete these steps in order to add the Line group to the Hunt
Click option 1 in order to add the Line group to a
new hunt list. On the Hunt List Configuration page, enter these settings for
the hunt list and click Save:
Under Hunt List Member Information, click Add Line
On the Hunt List Detail Configuration page, in the Line Group list,
click the line group you created for the directory numbers of voice mail ports
that answers calls. Click Save.
When alerted that the line group has been inserted, click
On the Hunt List Configuration page, click Reset.
When asked to confirm resetting the hunt list, click
When alerted that the hunt list has been reset, click
Complete these steps in order to add the Hunt List to a hunt pilot
On Cisco Unified CM Administration, choose Call
Routing > Route/Hunt > Hunt
On the Find and List Hunt Pilots page, click Add
On the Hunt Pilot Configuration page, enter these settings for the
hunt pilot, and click Save:
Choose Cisco Unified CM Administration in order to
verify the Voice Mail Ports. Choose Voice Mail >
Cisco Voice Mail Port.
On the Find and List Voice Mail Ports page, click
Find. You will see a similar page as shown
In this section, you need to mention MWI on/off two numbers. Complete
In order to specify MWI Directory Numbers in Cisco Unified CM
Administration, choose Voice Mail > Message
On the Find and List Message Waiting Numbers page, click
On the Message Waiting Configuration page, enter these settings in
order to turn MWIs off:
Click Save, and then click Add
Enter these settings in order to turn MWIs
Complete these steps in order to add a Voice Mail Pilot Number for the
Voice Mail Ports:
Go to Cisco Unified CM Administration, and choose Voice
Mail > Voice Mail Pilot.
On the Find and List Voice Mail Pilots page, click Add
On the Voice Mail Pilot Configuration page, enter these voice mail
pilot number settings:
Complete these steps in order to setup the Voice Mail Profile and
associate it to the Voice mail Pilot Number:
Go to Cisco Unified CM Administration and choose Voice
Mail > Voice Mail Profile.
On the Find and List Voice Mail Profiles page, click
Click the Default Voice Mail
On the Voice Mail Profile Configuration page, enter these voice
mail profile settings:
If you chose an Exchange 2003 server as the partner Exchange server,
configure offline address books for Outlook 2003 and earlier regardless of
which version(s) of Outlook you use, or Cisco Unity does not function
Log on to an Exchange 2003 server, and start Exchange Management
In the console tree, click Microsoft
In the result pane, click the Finalize Deployment
In the Mailbox section, click Configure Offline Address Book (OAB)
Distribution for Outlook 2003 and Earlier Clients.
Complete the steps in order to create a public folder database and
to configure the default offline address book.
Several changes need to be made to the Active Directory schema in order
for Cisco Unity to work properly. Choose Schema >
LdifScripts on Cisco Unity DVD 1, and view the file
Avdirmonex2k.ldf in order to see the changes that the schema update program
Changes to the Active Directory schema can take 15 minutes or more to
replicate throughout the forest. The changes must finish replicating before you
can install Cisco Unity.
Confirm that all domain controllers are on line. The Active
Directory schema extensions replicate only when all domain controllers are on
On the computer that has the schema master role, typically the
first DC/GC in the forest, log on to Windows as a user who is a member of the
Schema Admins group.
On Cisco Unity DVD 1, browse to the directory ADSchemaSetup, and
In the Active Directory Schema Setup dialog box, check the
Exchange Directory Monitor check box.
If you plan to use VPIM Networking or Cisco Unity Bridge
Networking, check the applicable check boxes.
When the schema extension has finished, Ldif.log and Ldif.err files
are saved to the desktop. View the contents of the files in order to confirm
that the extension completed successfully.
Users and distribution lists are created in locations that you specify.
If you want users and distribution lists to be created in custom organizational
units (OUs), create the OUs now. Both OUs need to be in the same domain, but
they do not need to be in the same domain as the Cisco Unity server. Refer to
Active Directory Users and Computers Help for more information on how to create
You also have the option to create a custom mailbox store as the
default for subscribers that are added through the Cisco Unity Administrator or
that are imported from a CSV file. Refer to Exchange System Manager Help for
more information on how to create a custom mailbox store. Later in the
installation process, you configure Cisco Unity to use the mailbox
Use the Cisco Unity Installation and Configuration Assistant in order
to run these programs in a specific order and complete the installation in
order to install and configure Cisco Unity software. Complete these
Check the system and install the Cisco Unity
Install the Cisco Unity licenses.
Configure the Cisco Unity services.
Configure Cisco Unity for the message store.
Set new default passwords for the Default Administrator and the
Default Subscriber templates.
Integrate Cisco Unity with the phone system.
Configure the Cisco Personal Communications Assistant to use
After you ensure that Cisco Unified Communications Manager and Cisco
Unity are ready for the integration, complete these steps in order to set up
the integration and to enter the port settings:
If UTIM is not already open, on the Windows Start menu of the Cisco
Unity server, click Programs > Cisco Unity
> Manage Integrations. UTIM appears:
In the left-hand pane of the UTIM window, click Cisco Unity
On the Integration menu of the UTIM window, click Launch
Application. The Telephony Integration Setup Wizard
On the Welcome page, click SCCP (CUCM/CCM and CUCME/CCME
only), and then click Next.
On the Integration name, enter CUCM/CCM with
Cluster page as default, and click
On the Enter CUCM/CCM IP Address and Port page, enter these
settings shown here, and then click Next:
On the Enter Secondary Server Settings for Failover page, in the IP
Address/Name field, enter the IP address (or DNS name) and port of all
remaining subscriber Cisco Unified CM servers in the cluster and of the
publisher Cisco Unified CM server. Then click Add after you
enter each so that the IP addresses of all secondary servers appear in the
list. If there is only one Cisco Unified CM server in the cluster, leave this
If you want Cisco Unity to automatically reconnect to the primary
Cisco Unified CM server after the failover has been corrected, check the
Reconnect to primary CUCM/CCM server check
On the Enter CUCM/CCM MWI Extensions page, enter these settings
shown here, and click Next:
On the Set Number of Voice Messaging Ports page, enter these
settings shown here, and click Next:
Note: You can click Verify in order to confirm that
the CUCM/CCM device name prefix is correct.
Assign the Subscribers who are currently unassigned to the new
Phone system by checking the checkboxes assigned to each respective Alias, and
Similarly, assign the Unassigned call handlers to the new phone
system, and click Next.
On the Completing page, verify the settings you entered, and click
You will now receive the prompts that 2 subscribers and 3 call
handlers are reassigned to the Phone System.
In order to restart the Cisco Unity services, click
Yes at the prompt. The Cisco Unity services
On CUCM, you will now see that the Voice Mail Port
was registered with the Unity Server IP Address.
The initial phase of the integration of Cisco Unity with Cisco Unified
Communications Manager can be done if you completed the previous steps. Go to
http://<ipaddress of Unity
in order to verify the
Complete these steps in order to complete the task:
On the Cisco Unity /Web/SA page, choose Subscribers
This page appears:
Click the + (plus sign), and a window (as shown
here) will pop up. You can click on phone2 in order to see the
This will be as shown here:
Log in to the CUCM, and verify that the number associated with that
user has enabled voice mail forwarding.
Click Apply Config, and Reset the
Navigate to Active Directory Server Administrative
Tools > Active Directory Users and Computers, and
verify that user is present and Mailbox is enabled for the