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Integrate Cisco Unity with Cisco Unified Communications Manager Configuration Example

Document ID: 112957

Updated: Jan 05, 2012

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Introduction

This document provides instructions on how to set up an integration between Cisco Unity and Cisco Unified Communications Manager along with Microsoft Exchange and to troubleshoot the error of blank popup screen when you add new Subscribers in Cisco Unity through SAWeb interface.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unity Release 5.x or later with Microsoft Exchange

  • Cisco Unified Communications Manager Release 7.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Network Diagram

This document uses this network setup:

The integration uses the LAN in order to connect Cisco Unity and Cisco Unified Communications Manager. The gateway provides connections to the PSTN.

integrate-unity-cucm-01.gif

Conventions

Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Main Task

In this section, you are presented with the information needed to configure the features described in this document:

  1. Add Voice Mail Ports to Cisco Unified CM

  2. Add Line Group to Hunt List

  3. Add the Hunt List to a Hunt Pilot Number

  4. Specify MWI Directory Numbers

  5. Add a Voice Mail Pilot Number for the Voice Mail Ports

  6. Set Up the Voice Mail Profile and associate it to the Voice mail Pilot Number

The next step is to Install and Configure Cisco Unity Software with Exchange Server:

  1. Determine the Partner Exchange Server

  2. Install Exchange Administration Software on the Cisco Unity Server

  3. Extend the Active Directory Schema for Cisco Unity

  4. Create Organizational Units and a Mailbox Store

  5. After Installation of Exchange in first place, Install Cisco Unity Software

    Note: Now you need to install Cisco Unity. Refer to Installing and Configuring Cisco Unity Software for more information.

After you ensure that Cisco Unified Communications Manager and Cisco Unity are ready for the integration, complete this procedure, which is mentioned in the Integrate Cisco Unity with Cisco Unified Communications Manager section in order to set up the integration and to enter the port settings.

Add Voice Mail Ports to Cisco Unified CM

Complete these steps in order to add voice mail ports to Cisco Unified CM:

  1. In Cisco Unified CM Administration, choose Voice Mail > Cisco Voice Mail Port Wizard.

    integrate-unity-cucm-02.gif

  2. On the What Would You Like to Do page, click Create a New Cisco Voice Mail Server and Add Ports to It, and then click Next.

  3. On the Cisco Voice Mail Server page, the name of the voice mail server appears. Cisco recommends that you accept the default name for the voice mail server. However, if you must use a different name, the name must have no more than nine characters.

    integrate-unity-cucm-03.gif

  4. Click Next.

  5. On the Cisco Voice Mail Ports page, click the number of voice mail ports that you want to add, which must not be more voice mail ports than the Cisco Unity license enables. Click Next.

    integrate-unity-cucm-04.gif

  6. On the Cisco Voice Mail Device Information page, enter these voice mail device settings, and click Next:

    integrate-unity-cucm-05.gif

  7. On the Cisco Voice Mail Directory Numbers page, enter these voice mail directory number settings.

    integrate-unity-cucm-06.gif

  8. Click Next. A window that asks whether you want to add these directory numbers to a line group displays.

    integrate-unity-cucm-07.gif

  9. Choose Yes. Add directory numbers to a new Line Group, and click Next.

  10. In the Line Group window that displays, enter the name of the new line group and click Next.

    integrate-unity-cucm-08.gif

  11. The Ready to Add Cisco Voice Mail Ports summary window displays. This summary window lists the settings that you configured in the previous windows. The Cisco Voice Mail Port Wizard automatically assigns the correct values for each port.

    integrate-unity-cucm-09.gif

  12. If this information is correct, click Finish in order to add the new ports. If the information shown is not correct, click the Back button in order to edit the information or Cancel in order to quit without adding any ports.

  13. After the Cisco Voice Mail Port Wizard finishes adding the new voice-mail ports that you specified, the Cisco Voice Mail Port Wizard Results window displays.

    integrate-unity-cucm-10.gif

Add the Line group to a new Hunt List

Complete these steps in order to add the Line group to the Hunt List:

  1. Click option 1 in order to add the Line group to a new hunt list. On the Hunt List Configuration page, enter these settings for the hunt list and click Save:

    integrate-unity-cucm-11.gif

  2. Under Hunt List Member Information, click Add Line Group.

    integrate-unity-cucm-12.gif

  3. On the Hunt List Detail Configuration page, in the Line Group list, click the line group you created for the directory numbers of voice mail ports that answers calls. Click Save.

    integrate-unity-cucm-13.gif

  4. When alerted that the line group has been inserted, click Save.

    integrate-unity-cucm-14.gif

  5. On the Hunt List Configuration page, click Reset. When asked to confirm resetting the hunt list, click Reset.

    integrate-unity-cucm-15.gif

  6. When alerted that the hunt list has been reset, click Close.

    integrate-unity-cucm-16.gif

Add the Hunt List to a Hunt Pilot Number

Complete these steps in order to add the Hunt List to a hunt pilot number:

  1. On Cisco Unified CM Administration, choose Call Routing > Route/Hunt > Hunt Pilot.

    integrate-unity-cucm-17.gif

  2. On the Find and List Hunt Pilots page, click Add New.

    integrate-unity-cucm-18.gif

  3. On the Hunt Pilot Configuration page, enter these settings for the hunt pilot, and click Save:

    integrate-unity-cucm-19.gif

  4. Choose Cisco Unified CM Administration in order to verify the Voice Mail Ports. Choose Voice Mail > Cisco Voice Mail Port.

  5. On the Find and List Voice Mail Ports page, click Find. You will see a similar page as shown here:

    integrate-unity-cucm-20.gif

Specify MWI Directory Numbers

In this section, you need to mention MWI on/off two numbers. Complete these steps:

  1. In order to specify MWI Directory Numbers in Cisco Unified CM Administration, choose Voice Mail > Message Waiting.

  2. On the Find and List Message Waiting Numbers page, click Add New.

  3. On the Message Waiting Configuration page, enter these settings in order to turn MWIs off:

    integrate-unity-cucm-21.gif

  4. Click Save, and then click Add New.

  5. Enter these settings in order to turn MWIs on:

    integrate-unity-cucm-22.gif

  6. Click Save.

Add a Voice Mail Pilot Number for Voice Mail Ports

Complete these steps in order to add a Voice Mail Pilot Number for the Voice Mail Ports:

  1. Go to Cisco Unified CM Administration, and choose Voice Mail > Voice Mail Pilot.

  2. On the Find and List Voice Mail Pilots page, click Add New.

  3. On the Voice Mail Pilot Configuration page, enter these voice mail pilot number settings:

    integrate-unity-cucm-23.gif

  4. Click Save.

Set up the Voice Mail Profile

Complete these steps in order to setup the Voice Mail Profile and associate it to the Voice mail Pilot Number:

  1. Go to Cisco Unified CM Administration and choose Voice Mail > Voice Mail Profile.

  2. On the Find and List Voice Mail Profiles page, click Find.

    integrate-unity-cucm-24.gif

  3. Click the Default Voice Mail Profile.

    integrate-unity-cucm-25.gif

  4. On the Voice Mail Profile Configuration page, enter these voice mail profile settings:

    integrate-unity-cucm-26.gif

  5. Click Save.

Create a New Integration with Cisco Unity and Exchange Server

Configure Exchange 2003 for Cisco Unity

If you chose an Exchange 2003 server as the partner Exchange server, configure offline address books for Outlook 2003 and earlier regardless of which version(s) of Outlook you use, or Cisco Unity does not function properly.

  1. Log on to an Exchange 2003 server, and start Exchange Management Console.

  2. In the console tree, click Microsoft Exchange.

  3. In the result pane, click the Finalize Deployment tab.

  4. In the Mailbox section, click Configure Offline Address Book (OAB) Distribution for Outlook 2003 and Earlier Clients.

  5. Complete the steps in order to create a public folder database and to configure the default offline address book.

Extend the Active Directory Schema for Cisco Unity

Several changes need to be made to the Active Directory schema in order for Cisco Unity to work properly. Choose Schema > LdifScripts on Cisco Unity DVD 1, and view the file Avdirmonex2k.ldf in order to see the changes that the schema update program makes.

Changes to the Active Directory schema can take 15 minutes or more to replicate throughout the forest. The changes must finish replicating before you can install Cisco Unity.

  1. Confirm that all domain controllers are on line. The Active Directory schema extensions replicate only when all domain controllers are on line.

  2. On the computer that has the schema master role, typically the first DC/GC in the forest, log on to Windows as a user who is a member of the Schema Admins group.

  3. On Cisco Unity DVD 1, browse to the directory ADSchemaSetup, and double-click ADSchemaSetup.exe.

  4. In the Active Directory Schema Setup dialog box, check the Exchange Directory Monitor check box.

  5. If you plan to use VPIM Networking or Cisco Unity Bridge Networking, check the applicable check boxes.

  6. Click OK.

  7. When the schema extension has finished, Ldif.log and Ldif.err files are saved to the desktop. View the contents of the files in order to confirm that the extension completed successfully.

Create Organizational Units and a Mailbox Store

Users and distribution lists are created in locations that you specify. If you want users and distribution lists to be created in custom organizational units (OUs), create the OUs now. Both OUs need to be in the same domain, but they do not need to be in the same domain as the Cisco Unity server. Refer to Active Directory Users and Computers Help for more information on how to create OUs.

You also have the option to create a custom mailbox store as the default for subscribers that are added through the Cisco Unity Administrator or that are imported from a CSV file. Refer to Exchange System Manager Help for more information on how to create a custom mailbox store. Later in the installation process, you configure Cisco Unity to use the mailbox store.

Cisco Unity Software Installation

Use the Cisco Unity Installation and Configuration Assistant in order to run these programs in a specific order and complete the installation in order to install and configure Cisco Unity software. Complete these steps:

  1. Check the system and install the Cisco Unity software.

  2. Install the Cisco Unity licenses.

  3. Configure the Cisco Unity services.

  4. Configure Cisco Unity for the message store.

  5. Set new default passwords for the Default Administrator and the Default Subscriber templates.

  6. Integrate Cisco Unity with the phone system.

  7. Configure the Cisco Personal Communications Assistant to use SSL.

Integrate Cisco Unity with Cisco Unified Communications Manager

After you ensure that Cisco Unified Communications Manager and Cisco Unity are ready for the integration, complete these steps in order to set up the integration and to enter the port settings:

  1. If UTIM is not already open, on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. UTIM appears:

    integrate-unity-cucm-27.gif

  2. In the left-hand pane of the UTIM window, click Cisco Unity Server.

  3. On the Integration menu of the UTIM window, click Launch Application. The Telephony Integration Setup Wizard appears.

    integrate-unity-cucm-28.gif

  4. On the Welcome page, click SCCP (CUCM/CCM and CUCME/CCME only), and then click Next.

    integrate-unity-cucm-29.gif

  5. On the Integration name, enter CUCM/CCM with Cluster page as default, and click Next.

    integrate-unity-cucm-30.gif

  6. On the Enter CUCM/CCM IP Address and Port page, enter these settings shown here, and then click Next:

    integrate-unity-cucm-31.gif

  7. On the Enter Secondary Server Settings for Failover page, in the IP Address/Name field, enter the IP address (or DNS name) and port of all remaining subscriber Cisco Unified CM servers in the cluster and of the publisher Cisco Unified CM server. Then click Add after you enter each so that the IP addresses of all secondary servers appear in the list. If there is only one Cisco Unified CM server in the cluster, leave this page blank.

  8. If you want Cisco Unity to automatically reconnect to the primary Cisco Unified CM server after the failover has been corrected, check the Reconnect to primary CUCM/CCM server check box.

    integrate-unity-cucm-32.gif

  9. Click Next.

  10. On the Enter CUCM/CCM MWI Extensions page, enter these settings shown here, and click Next:

    integrate-unity-cucm-33.gif

  11. On the Set Number of Voice Messaging Ports page, enter these settings shown here, and click Next:

    integrate-unity-cucm-34.gif

    Note: You can click Verify in order to confirm that the CUCM/CCM device name prefix is correct.

  12. Assign the Subscribers who are currently unassigned to the new Phone system by checking the checkboxes assigned to each respective Alias, and click Next.

    integrate-unity-cucm-35.gif

  13. Similarly, assign the Unassigned call handlers to the new phone system, and click Next.

    integrate-unity-cucm-36.gif

  14. On the Completing page, verify the settings you entered, and click Finish.

    integrate-unity-cucm-37.gif

  15. You will now receive the prompts that 2 subscribers and 3 call handlers are reassigned to the Phone System.

    integrate-unity-cucm-38.gif

  16. In order to restart the Cisco Unity services, click Yes at the prompt. The Cisco Unity services restart.

    integrate-unity-cucm-39.gif

  17. On CUCM, you will now see that the Voice Mail Port was registered with the Unity Server IP Address.

    integrate-unity-cucm-46.gif

Configure Subscriber to Receive the Voice Mail

The initial phase of the integration of Cisco Unity with Cisco Unified Communications Manager can be done if you completed the previous steps. Go to http://<ipaddress of Unity server>/Web/SA in order to verify the integration.

integrate-unity-cucm-40.gif

Configure Cisco Unity

Solution

Complete these steps in order to complete the task:

  1. On the Cisco Unity /Web/SA page, choose Subscribers > Subscribers.

    integrate-unity-cucm-40.gif

  2. This page appears:

    integrate-unity-cucm-41.gif

  3. Click the + (plus sign), and a window (as shown here) will pop up. You can click on phone2 in order to see the user details.

    integrate-unity-cucm-42.gif

  4. This will be as shown here:

    integrate-unity-cucm-43.gif

  5. Log in to the CUCM, and verify that the number associated with that user has enabled voice mail forwarding.

    integrate-unity-cucm-44.gif

  6. Click Apply Config, and Reset the IP Phone.

  7. Navigate to Active Directory Server Administrative Tools > Active Directory Users and Computers, and verify that user is present and Mailbox is enabled for the user.

    integrate-unity-cucm-45.gif

Related Information

Updated: Jan 05, 2012
Document ID: 112957