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Cisco Unity

Unable to Connect Unity to Unified Communications Manager with UTIM

Document ID: 112026

Updated: Nov 22, 2011

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Introduction

In Cisco Unity 4.0(4), when you attempt to run Manage Integrations (UTIM), the Failed loading the MiuRegistry component Error 0x80070005. In order to use the Telephony Integration Manager your Windows account must be a Cisco Unity Administrator and a member of the Administrators group on this computer error message appears. This document describes how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unity 4.x installed on Microsoft Windows 2003 operating system on a Cisco-approved server

  • Cisco Unified Communications Manager 5.x and later

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Cisco Unity Telephony Integration Manager (UTIM)

The Cisco Unity Telephony Integration Manager (UTIM) provides steps for you to integrate Cisco Unity with your telephone system. Cisco Unity supports integrations for IP telephony (Cisco Unified Communications Manager), circuit-switched PBXs, and session initiation protocol (SIP).

If you choose Telephony Service Provider (TSP) for Cisco Unified Communications Manager integration, you must configure your Cisco Unified Communications Manager to integrate with Cisco Unity before you run UTIM. UTIM asks for these items:

  • The Cisco Unified Communications Manager IP address

  • The Display Name for the voicemail ports created

  • The Message Waiting On and Message Waiting Off dialed numbers (DNs)

At the end of the process, you can run a test to ensure the integration process succeeded.

Error 0x8007005: Failed loading the MiuRegistry component.

Problem

You receive this error message when Manage Integrations is run on Cisco Unity 4.0(4), and you cannot launch the Cisco Unity Telephony Integration Manager (UTIM) while Cisco Unity is running:

Failed loading the MiuRegistry component. Error 0x8007005 In order to use the Telephony Integration Manager your Windows account must be a Cisco Unity administrator and a member of the Administrators group on this computer.

Solution 1

Incorrectly configured service accounts cause this issue. Complete these steps in order to resolve the issue:

  1. Log on as an account with appropriate privileges, such as a Cisco Unity install account.

  2. Run the Permissions Wizard.

  3. Run the Service Configuration Wizard found in the Cisco Unity Tools Depot under Administration Tools.

If the problem persists after you complete these steps, try either of the next two options, which are documented in Cisco bug ID CSCsi54038 (registered customers only) .

  • Option 1

    If you stop Cisco Unity services, UTIM launches without a problem.

  • Option 2

    Complete these steps:

    1. Use Process Explorer (available from Microsoft) in order to change the ownership and access to the MTXMiuRegistryReadWrite object.

    2. Launch Process Explorer, and select AvCsMgr.exe.

    3. In the bottom pane, locate Mutant object \BaseNamedObjects\MTXMiuRegistryReadWrite.

    4. Double-click and change the security settings for this object so that the Local Administrators Group is the owner and has access.

    After you complete these steps, you can launch UTIM.

    Note: If the problem persists after a restart of Cisco Unity or the server, the local security policy likely overrides the default behavior and does not make the Administrators Group the default object owner. In order to change this, re-assign the local or DC security policy. This requires that you reboot the Cisco Unity server.

Solution 2

Complete these steps:

  1. Restart the Microsoft Distributed Transaction Coordinator service.

  2. Once the DCOM is started, choose Start > Programs > Administrative Tools > Component Services.

  3. Expand Component Services > Computers > My Computer > COM+ Applications.

  4. Right-click Cisco Unity, and click Properties.

  5. Click the Identity tab, and check that the account being used is what you expect.

  6. Enter the correct password for the account, and click OK.

  7. Right-click Cisco Unity, and click Shut Down.

  8. Right-click Cisco Unity, and click Start.

Related Information

Updated: Nov 22, 2011
Document ID: 112026