Cisco Unity

Reset Unity Message Store Services Account Password

Document ID: 112008

Updated: Jun 02, 2010



This document discusses how to perform a password reset for the Cisco Unity Message store services (UnityMsgStoreSvc) account.



There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco Unity 4.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Main Task

In this section, you are presented with the information to reset the Cisco UnityMsgStoreSvc account.

  1. Reset the password on the Cisco Unity Server. Complete these steps:

    1. On the Cisco Unity Server, choose Start > Programs > Administrative Tools > Active Directory Users and Computers.

    2. Select the user and in the right pane, right-click the Message store services account (UnityMsgStoreSvc), and click Reset Password.

    3. Enter and confirm the new password, and click OK.

  2. Manually change the service password in the UnityMsgStoreSvc service. Complete these steps:

    1. Choose Start > Programs > Administrative Tools > Services.

    2. Right-click Unity Message store service (UnityMsgStoreSvc), and click Properties.

    3. Log in with the new password.

    4. Click the Log On tab.

    5. In the Password box and in the Confirm Password box, enter the same new password that you used for the UnityMsgStoreSvc account.

  3. For the UnityMsgStoreSvc account, you also need to complete these steps:

    1. On the Cisco Unity server, choose Start > Programs > Administrative Tools > Component Services.

    2. In the left pane, navigate to Component Services > Computers > My Computer > COM+ Applications > Cisco Unity.

    3. Right-click Cisco Unity, and choose Properties.

    4. Click the Identity tab.

    5. Make sure that you have the UnityMsgStoreSvc option in use, and enter the new password of the UnityMsgStoreSvc account. Click OK.

  4. Choose Cisco Unity Tools Depot > Administration Tools, and run the Service Configuration Wizard and Permission Wizard with the new password.

Related Information

Updated: Jun 02, 2010
Document ID: 112008