Guest

Cisco Unity

Unity Error Message: Your voicemail box is almost full

Document ID: 111781

Updated: Feb 17, 2010

   Print

Introduction

When a Cisco Unity subscriber tries to check messages with a mail client such as Microsoft Outlook, the Your voicemail box is almost full error message appears. This document describes how to troubleshoot this issue.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

  • Cisco Unity 4.x and later

  • Microsoft Exchange 2003

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco Unity 4.x and later

  • Microsoft Exchange 2003

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When a Cisco Unity subscriber tries to check messages with a mail client such as Microsoft Outlook, the Your voicemail box is almost full error message appears.

Solution

A full mailbox can affect the speed at which Cisco Unity processes your messages. Your Cisco Unity administrator sets the storage limits for your mailbox. When you exceed the limits, it can impact your ability to send and receive messages.

As the first step, ensure that the mailbox does not exceed the defined mailbox limit for the user. The Exchange policies decide the size of the mailbox limit for the user. Complete these steps in order to set the storage limit in the Exchange Server.

  1. Choose Active Directory Users and Computers > View > Advanced Features.

  2. Locate the user who faces the issue, right-click the user, and choose Properties.

  3. Click the Exchange General tab, and click Storage Limits.

    voicemail-full-01.gif

  4. Set the Storage Limits, as shown in the figure, based on the hard disk available space allocated for that particular user. The values can vary based on the user.

    voicemail-full-02.gif

If the issue persists even after you set the storage limits for the subscriber, complete these steps in the Cisco Unity Server.

  1. On the Cisco Unity Server, choose Start > Programs > Unity > Cisco Unity Tools Depot.

  2. In the Cisco Unity Tools Depot, expand Administration Tools, and double-click Message Store Manager. The Cisco Unity Message Store Manager window appears.

    voicemail-full-03.gif

  3. Add a Message Store Agent with either Step a or Step b:

    1. Add the Home Server to the Message Store Agent Included Folder.

    2. Add the Subscribers to the Message Store Agent Included Folder.

      voicemail-full-04.gif

  4. Select the Scripts folder.

  5. Right click Flush messages from the Deleted Items folder, and click Properties.

    voicemail-full-05.gif

  6. Under Message Age, set Message that arrived more than to 2 days.

    voicemail-full-06.gif

  7. Click OK.

  8. Navigate to the c:\Commserver\Logs\ folder, and create a folder named Message Store Manager.

  9. In Cisco Unity Message Store Manager, go to File and select Set output Properties. Click Browse, browse to the c:\Commserver\Logs\Message Store Manager folder, and click OK.

    voicemail-full-07.gif

  10. Right click Flush messages from the Deleted Items folder, and click Run Now.

    voicemail-full-08.gif

Delete Voice Mail Messages from the IP Phone

Press the messages button on the phone. It prompts you to enter the password. Press the numbers for the options, as shown:

  • Option 3—Review Old messages

  • Option 2—For Deleted Messages

  • Option 3—Erase

    Try to delete all

This helps to delete all deleted messages on the Cisco IP Phone.

Related Information

Updated: Feb 17, 2010
Document ID: 111781