This document explains you how to change the order of the message
playback from Cisco Unity. By default, Cisco Unity plays back the oldest
Ensure that you meet these requirements before you attempt this
The information in this document is based on these software versions:
Cisco Unity 4.x
Cisco Unity 5.x
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
You can customize the message playback order for your new, saved, and
deleted messages in Cisco Unity. For new and saved messages, you can use the
playback settings to sort messages in order by message type (for example,
voice, fax, or e-mail) and by message urgency. In this way, you can specify
that Cisco Unity plays your urgent voice messages first, then your urgent
faxes, followed by your normal voice messages, and so on. You can set if the
oldest message or newest message needs to be played first.
In order to change the message playback order, you need to login to the
Cisco Unity Administration page and complete this procedure.
If your Cisco Unity version is 4.x or 5.x, complete this
Log into the Unity Administration Page, and click
Select the subscriber that needs to be modified. Then, click
Select the New Message type that needs to be played first and click
Move Up. Repeat similarly for the Saved Message. The order of
playback can be changed when you choose Oldest first or
Newest first from the drop down menu and click the
If you need to change the order for a group of subscribers, use the
Bulk Edit Tool which is available under Administration Tools
in the Cisco Unity Tools Depot.
Double click Bulk Edit and select
Subscribers. Then, click Next. Choose the
subscribers from the drop down list and click Add Subscribers To
Grid. Then, click Next.
Click Conversation and select Flex
Stack. Check the Make changes to message play order
options check box and make the changes similar to the previous
procedure done using Cisco Unity Administrator. Then, click
Click Update Subscribers and wait for the
successfully updated message.