This document explains the recommended workaround for the
Web login failed. JTAPI login successful error
message that appears when a user tries to login to Cisco Unity Express with an
already defined, valid username and password, the same credentials used on
Cisco Unified Communications Manager 5.x.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on Cisco Unified
Communications Manager 5.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Typically, the Web login failed. JTAPI login
successful error message appears if the Administrative XML
Layer (AXL) service is not enabled on the Cisco Unified Communications
Complete these steps in order to enable the AXL service on Cisco
Unified Communications Mananger 5.x:
Log into Cisco Unified Communications Manager
Choose Cisco Unified Serviceability from the drop
down menu in the top right corner.
Choose Tools > Service Activation when the new
Choose the Cisco CallManager server.
Scroll down to Database+ Admin Services.
Check Cisco AXL Web Service.
The 404 error is received when attempting to access the CUE web
In order to resolve this issue, check that all the GUI files are in the
flash. Then, check that these commands are in the running configuration of the
ip http server
no ip http secure-server
ip http path flash: