This document provides sample configurations for how to perform backup
and restore operations with Cisco Unity Express system and data files, to and
from the Microsoft FTP Server.
Before you attempt this configuration, make sure that you meet these
FTP Publishing Service is started on the Microsoft FTP
IP Connectivity to the Cisco Unity Express module from the Microsoft
Read and write rights to the FTP directory on the Microsoft FTP
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Cisco Technical Tips
In this section, you are presented with the information to configure
the features described in this document.
Follow the instructions provided here to perform the backup
Select Administration > Backup / Restore >
Configuration. and specify the URL of the Microsoft FTP Server where
the files are stored. Click Apply when finished.
Check the type of data categories to backup and restore. Click
Note: Cisco advises you to back up both your configuration and your
Click OK to enter off line
Click the hyperlink Bring Back to Online after the
backup is complete.
Follow the instructions provided here to perform the restore
Note: The restore process must occur on a freshly re-imaged card.You cannot
restore to a system that has fewer licenses than you had previously. You also
cannot restore to a system with a different license, for instance, a
CiscoCallManager versus CiscoCallManagerExpress license—the license is not
backed up at all.
Select Administration > Backup / Restore > Start
Restore. Specify the categories you want to restore, and click
Click OK to enter off line
After the restore is completed, click Reload Unity
Express for the restored configuration to take effect in order to
bring your system online.
This section provides information you can use to confirm if your
configuration functions properly.
Certain show commands are supported by the
Output Interpreter Tool
(registered customers only)
, which allows you to view an
analysis of show command output.
Follow these steps to verify that you have completed the backup and
restore of configurations correctly:
Verify the data_1 and configuration_1 folders are present and
contain the backup contents.
This section provides information you can use to troubleshoot your
Follow these instructions to troubleshoot your
Verify IP connectivity between the Microsoft FTP Server and the
Cisco Unity Express.
Verify that the Microsoft Windows User Account has the appropriate
read and write access to the Microsoft FTP Server site
Verify that the FTP Publishing Service is started on the Microsoft
View the history.log file on the Microsoft FTP Server to determine
why the FTP transfer failed.