Cisco Unity Express versions 3.1 and later provide several options to
notify subscribers of new messages in their voice mailboxes. You can configure
the system in order to send the message notifications to the devices such as
Cell phone, Home Phone, Work phone, Numeric pager, Text pager, and E-mail
inbox. This document discusses how to enable the message notification to a
subscriber e-mail inbox.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity Express
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
Technical Tips Conventions for more information on document
Message Notification for more information on the message notification
options and configuration.
In this section, you are presented with the information to configure
the message notification to a subscriber e-mail inbox through CLI and also
Complete these steps in order to enable email notifications through CUE
Log in to the CUE from CME with the service-module
service-engine slot/port session command.
Use the smtp server address
command in order to configure
the SMTP Server.
Note: An SMTP server is required to send notifications to the e-mail of
the subscriber or to send text messages to text pagers. If there is no
SMTP server configured, the system does not send the e-mail
Configure the System-Wide Settings with these commands
voicemail notification enable
voicemail notification preference all
voicemail notification email attach
voicemail configuration outgoing-email from-address <email-address>
In order to enable Message Notification for a Subscriber, use the
voicemail notification owner owner-id enable
You can configuring Message Notification for E-mail with these
username username profile vm-notif-profile email address email-address
username username profile vm-notif-profile email enable
username username profile vm-notif-profile email attach
username username profile vm-notif-profile email preference all
username username profile vm-notif-profile email schedule day <day-of-week> active from <hh:mm> to <hh:mm>
username username profile vm-notif-profile email text <email-text>
Complete these steps in order to configure the message notifications
for E-mail through GUI.
Enable System-wide notification. Complete these
Choose Voice Mail > Message
Notification > Notification Administration.
Check the Enable system-wide notification
forcheckbox and set for All
Check the box to allow a user to log in to the voice
mailbox to retrieve voice-mail messages after notification.
Check the box to send voice messages as .wav file
attachments to email notification messages.
Go to System >Domain name
Settingsand set your domain name (mycompany.com) and the DNS server(if
you have DNS server).
Go to System > SMTP Settings
and set your SMTP server address, as well as any authentication if needed.
Note: Sending notifications to a subscriber's e-mail or text messages
to text pagers requires an SMTP server. If there is no SMTP server
configured, the system will not send the e-mail notifications.
Go to Configure > User>
choose the user and check the Enable notification for this
user box at bottom of the screen.
Enable the E-mail Notifification under Configure
> User > Notification tab and click on
email inbox. Perform these steps:
Enter the email address to which the notifications should be sent
in the To: (Email address) field.
Enter a subject text for the email.
Check the box to Enable notification to this
Check the box to Attach voice message to email notification
Set the Notification preference as All
Set up the Notification schedule, these are the hours that
e-mails will be sent.
Use this section in order to confirm that your configuration works
Output Interpreter Tool
(registered customers only)
(OIT) supports certain
show commands. Use the OIT in order to view an
analysis of show command output.
show smtp server
show voicemail configuration
show voicemail notification
show voicemail notification owner owner-id
show voicemail notification owner owner-id email
There is currently no specific troubleshooting information available
for this configuration.