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Cisco Unity Connection

Unity Connection FAQ: How do you dump a log file from Halt into Unity Connection with VMware?

Document ID: 116195

Updated: Jun 18, 2013

Contributed by Scott Hills, Cisco TAC Engineer.

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Introduction

This document describes how to dump log files from Halt into Cisco Unity Connection with VMware.

Q. How do you dump a log file from Halt into Cisco Unity Connection with VMware?

A. In order to dump a log file from Halt into Cisco Unity Connection with VMware, follow these steps:

  1. While the Virtual Machine (VM) is powered off, edit the settings and add a serial port (you cannot add one while the VM is powered on).
  2. Attach the serial port to a .tmp file, power on the VM, and start your installation.
  3. When you are ready to dump the log files, attach a new, empty file to the serial port. If the system halts due to an install failure and asks to dump the logs, before you answer "yes", edit the settings on the VM and attach the actual file name where you want the logs dumped.
  4. Return to the VM console, and dump the logs into the serial port.
  5. When the process is complete, open the file with 7-Zip.

Note: After you have a successful installation, power off the VM, edit the settings, and remove the serial port from the VM. If you leave the serial port (or any other unnecessary virtual hardware), it can negatively impact the performance of the VM. The serial port is used only to dump the install logs, so it is not needed again unless a fresh installation is required or another halt occurs.

Updated: Jun 18, 2013
Document ID: 116195