Cisco Unity Connection can call a phone or pager in order to notify a
user of new messages. Additionally, you can set up Connection to send message
and calendar event notifications in the form of text messages to text pagers
and text-compatible mobile phones with the use of SMTP. This document provides
a sample configuration to setup SMTP Message Notifications in Cisco Unity
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity Connection
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the
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In order enable Connection to send text notifications with SMTP, your
Connection server must be configured to relay messages through a smart host. If
Connection is configured to deliver text notifications but has not been
configured to relay messages to a smart host, the notification attempt fails
and the notification is put in the Connection SMTP Server badmail folder.
When a Connection user receives a new message, Connection can send a
text notification to an email address. When you set up this type of
notification, you can configure Connection to include a link to the Cisco PCA
in the body of the email message. On the Edit Notification Device page for the
user, check the Include a Link to Cisco PCA in Message Text check box.
Complete these talks in order to enable SMTP notifications:
Configure the SMTP smart host to accept messages from the Connection
Configure the Connection server.
Configure Connection users or templates.
Alternatively, users can set up their own SMTP-compatible devices by
using the Connection Messaging Assistant. Complete these steps in order to
Configure the Cisco Unity Connection Server to Relay Messages to a Smart
In Cisco Unity Connection Administration, choose System
Settings > SMTP Configuration > Smart Host.
On the Smart Host page, in the Smart Host field, enter the IP
address or fully qualified domain name of the SMTP smarthost server. Enter the
fully qualified domain name of the server only if DNS is
The Cisco Unity Connection SMTP server running on each system has an IP
access list that controls, which IP addresses are allowed to establish
connections to it. Incoming SMTP connections are automatically accepted from
some servers, such as the systemwide smart host that is defined on the
System Settings > SMTP Configuration > Smart Host page,
and any Connection or Cisco Unity locations that are part of the same site or
Cisco voicemail organization.
If messages from Cisco Unity users are delivered to the Connection
gateway by one or more servers that are not already defined either as the
systemwide smart host or as a Cisco Unity location, for example, in a very
simple configuration with a single Cisco Unity server that also hosts the
Interoperability Gateway for Microsoft Exchange and the entire Exchange
organization, or in the IP access list, complete these steps in order to add
the IP address of the delivery servers to the Connection gateway IP access
Note: If you are unsure whether to add the IP address of the delivery
servers to the Connection gateway IP access list is necessary, do the
procedure. Explicitly adding the address of a server for which SMTP connections
are automatically accepted does not negatively impact the SMTP server.
Complete these steps in order to configure SMTP access on the Cisco
Unity Connection Gateway:
In Cisco Unity Connection Administration on the Cisco Unity
Connection gateway, choose System Settings > SMTP
Configuration, then choose
On the Edit menu, choose Search IP Address Access
Choose Add New.
On the New Access IP Address page, enter the IP address of the
server that delivers messages on behalf of the Cisco Unity
On the Access IP Address page, check the Allow
Connection check box.
Repeat steps 2 through steps 7 for each additional server that
delivers messages on behalf of the Cisco Unity site.
Cisco Unity Connection uses the settings on the Message Actions page
for a user in Cisco Unity Connection Administration in order to determine how
to handle the different types of messages that it receives for the user. The
relay action instructs Connection to send all messages of a certain type to a
relay address on a different messaging system, such as a corporate email
server, for storage and user access.
If the relay address that is configured for a user matches one of the
user SMTP proxy addresses that is configured on the system, Connection does not
relay messages to the relay address, in order to avoid possible delivery loops.
If Connection were to relay a message to a proxy address, it is possible that
the proxy address would resolve back to the same Connection mailbox that
relayed the original message, thus would create an infinite loop.
When you configure relay addresses for message relay, Cisco recommends
that you use the precise email address of the destination mailbox, for example,