Cisco Unity Connection

Change PIN from Cisco Unity Connection Administration Page

Document ID: 113327

Updated: Feb 02, 2015



This document provides a sample configuration on how to change the PIN for a user from the Cisco Unity Connection Administration page.



There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unity Connection 8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to the Cisco Technical Tips Conventions for more information on document conventions.

Change Cisco Unity Connection 8.x Phone PINs

You can change the phone PIN for an individual user if you go to Users > User > Change Password page in Cisco Unity Connection Administration at any time.

Users can use the Connection phone conversation or the Connection Messaging Assistant to change their phone PINs.

When PINs expire, users are required to enter a new PIN when they next attempt to sign in to the Connection conversation. Because users can use the Messaging Assistant to change their phone PINs, they can help ensure the security of their PINs if they take appropriate measures also to keep their web application (Cisco PCA) passwords secure.

Users need to understand that the phone PIN and Cisco PCA password are not synchronized. While first-time enrollment prompts them to change their initial phone PIN, it does not let them change the password that they use to sign in to the Cisco PCA website.

Note: Each user should be assigned a unique PIN that is six or more digits long and non-trivial. Encourage users to follow the same practice or assign them to an authentication rule that requires them to do so.


Complete these steps in order to change the PIN for a user on Cisco Unity Connection:

  1. Log into your Cisco Unity Connection Administration Page.


  2. In Cisco Unity Connection, choose Users and double-click the user for whom you want to change the PIN.


  3. Choose Edit.


  4. Then choose Change Password.


  5. In the Choose Password (Voice Mail) section, choose Voice Mail in the drop-down menu, type in the new PIN in Password field, and click Save.


  6. The Updated Password status appears and confirms the changed PIN for that user.


Related Information

Updated: Feb 02, 2015
Document ID: 113327