This document provides a sample configuration on how to change the PIN
for a user from the Cisco Unity Connection Administration page.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity Connection
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Refer to the Cisco Technical Tips
Conventions for more information on document conventions.
You can change the phone PIN for an individual user if you go to
Users > User > Change Password page in Cisco Unity
Connection Administration at any time.
Users can use the Connection phone conversation or the Connection
Messaging Assistant to change their phone PINs.
When PINs expire, users are required to enter a new PIN when they next
attempt to sign in to the Connection conversation. Because users can use the
Messaging Assistant to change their phone PINs, they can help ensure the
security of their PINs if they take appropriate measures also to keep their web
application (Cisco PCA) passwords secure.
Users need to understand that the phone PIN and Cisco PCA password are
not synchronized. While first-time enrollment prompts them to change their
initial phone PIN, it does not let them change the password that they use to
sign in to the Cisco PCA website.
Note: Each user should be assigned a unique PIN that is six or more digits
long and non-trivial. Encourage users to follow the same practice or assign
them to an authentication rule that requires them to do so.
Complete these steps in order to change the PIN for a user on Cisco
Log into your Cisco Unity Connection Administration
In Cisco Unity Connection, choose Users and
double-click the user for whom you want to change the PIN.
Then choose Change
In the Choose Password (Voice Mail) section, choose Voice
Mail in the drop-down menu, type in the new PIN in Password field, and
The Updated Password status appears and confirms
the changed PIN for that user.