After Cisco Unity Connection Cluster is upgraded from 7.x/8.x version
to 8.5(1) version, when the switch-version command
is run, the process errors out after several minutes. This document provides
information on how to troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity Connection
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After upgrading cluster to Cisco Unity Connection 8.5(1) from 7.x and
8.x versions, the utils system switch-version
command fails to complete. As a result, the cluster cannot complete the
upgrade. Also, this error message is found in the Version Switch Log
Cannot insert a null into column (tbl_handler.partitionobjectid)
This issue is documented by Cisco bug ID
(registered customers only)
The workaround requires the removal of affected users in order to run
the switch-version command successfully. The
affected users cannot be removed using Unity Connection Administration and
require the use of the csp_subscriberdelete
run cuc dbquery unitydirdb execute procedure csp_subscriberdelete
You need to substitute the ObjectId with
the ObjectId of the affected user and re-run as necessary until all of the
affected users have been removed from the system. After this, run the
utils system switch-version command again.