This document discusses on some of the common issues that occurs during
the installation of Cisco Unity Connection.
Technical Tips Conventions for more information on document
What is the Hardware Design requirement for the deployment of Cisco Unity
A. Each Cisco Unity Connection host is implemented as a virtual host on a
Unified Computing System platform under VMWare ESXi where B-Series UCS systems
can be configured for maximum redundancy. Each virtual Cisco Unity Connection
instance is mapped 1 to 1 with each physical UCS blade. The Cisco Unity
Connection implementation supports active-active pairs (Unity Connection Nodes)
that consist of a primary and a secondary server. Typically, each node is sized
based upon a port to user ration of roughly 1:40 with a maximum of maximum of
20,000 users per node.
To which account name must all root administrator and web administrator
accounts be set?
A. The account names for all root administrator and web administrator
accounts must be set to: ucmadmin
Note: This account name must be entered exactly as shown in all lower case
What are the different web administrative portals available for Cico
A. After the appliance server has been installed from the approved media,
all standard configuration tasks are completed through the web-based
administrative interface. There are five different web administrative portals
available for Cisco Unity Connection:
Cisco Unified Serviceability—Used for controller service activation
and SNMP configuration.
Cisco Unified OS Administration—Used for OS configuration and
Cisco Unity Connection Administration—Primary interface for Unity
Cisco Unity Connection Serviceability—Used for detailed control of
Unity Connection service functions. This interface is where a server can be
taken out of service.
Disaster Recovery System—Used to control enabling and configuration
of required system backups.
What are the services that need to be activated in Cisco Unity
A. Under the service activation section, four services in three categories
aredisplayed. All services displayed must be activated on both servers. The
Cisco DirSync service is only listed on the publisher.
How to resolve the Write Cache is not supported on this
System error that occured during the installation of Cisco
Unity Connection 8.6 on the 7825 H3 Server?
A. A disabled write-cache on the server also causes the upgrade process to
run more slowly. Multiple factors, which includes dead batteries on older
servers, can cause the write-cache to get disabled.
Before you start an upgrade, verify the status of the write-cache on
the MCS-7828-H4 and MCS-7835/45 disk controllers. You do not need to verify the
write-cache status on the MCS-7816, MCS-7825, or other MCS-7828 servers. To
verify write-cache status, access the Cisco Unified Operating System
Administration, and choose Show > Hardware.
Note: This example shows write-cache enabled. The example indicates that 50
percent of the cache is reserved for write and 50 percent of the cache is
reserved for read. If the write-cache was disabled, 100 percent of the cache
would be reserved for read or the Cache Status would not equal
OK. Also, the battery count equals
1. If the controller battery was dead or
missing, it would indicate 0.
Example 1 7835/45-H1, 7835/45-H2, 7828-H4 Servers with Write-Cache Enabled
RAID Details :
Smart Array 6i in Slot 0
Bus Interface: PCI
Cache Serial Number: P75B20C9SR642P
RAID 6 (ADG) Status: Disabled
Controller Status: OK
Hardware Revision: Rev B
Firmware Version: 2.80
Rebuild Priority: Low
Expand Priority: Low
Surface Scan Delay: 15 sec
Cache Board Present: True
Cache Status: OK
Accelerator Ratio: 50% Read / 50% Write
Total Cache Size: 192 MB
Battery Pack Count: 1
Battery Status: OK
SATA NCQ Supported: False
What is the supported platform list for Cisco Unity Connection
A. Refer to
UCS-C210M2 for more information.
How do you resolve this error that appeared during installation of Cisco
The installation has encountered a unrecoverable internal error.
For further assistance report the following information to your support provider.
has exceeded timed threshold of 3600 seconds
The system will now halt.
continuing will allow you to dump diagnostic information before halting.
A. If Cisco Unity Connection is installed in a virtual environment, make
sure that the requirements for virtualization have been reviewed and met. An
attempt to install Cisco Unity Connection in a non-supported virtual
environment can result in performance degradation of the product. If the
installation is on physical bare metal hardware, check that hardware RAID
configuration is correct and that no hard drive errors or other issues are
reported by BIOS or other system components. This is documented in the Cisco
If the issue is still not resolved, complete the instructions in
Disable LRO in
order to disable the Large Receive Offload (LRO).
Does Cisco Unity Connection 8.6 work with Microsoft Office
A. Yes, Cisco Unity Connection 8.6 works with Microsoft Office 365. Refer
Cisco Unity Connection 8.6(2) and later and Microsoft Office 365 for Unified
Messaging for more information on how to configure CUC 8.6 for Microsoft