The Cisco Personal Communications Assistant (PCA) is the portal that
provides access to the Cisco Unity Connection web tools for users to manage
messages and personal preferences in Cisco Unity Connection. This document
describes how to troubleshoot issues that occur when you use Cisco Personal
Communication Assistant (CPCA) to listen to messages.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity Connection
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you launch the Cisco Unity Inbox and select the Quickplay
application in order to play a voice message, a dialog box appears with this
Quickplay is preparing the recording for playback,
please wait. Buffering/Loading recording.
The voice message plays, but the error message continues to display on
the screen for approximately 30 seconds. During this time, your PC hangs. Once
the error message dialog box closes, you can use your PC normally.
This issue seems to occur only under these conditions:
After the issues occurs for the first, any further usage of Quickplay
in the Inbox works correctly.
This issue is also documented is Cisco Bug ID
(registered customers only)
Use one of these solutions in order to resolve the issue:
In order to use the Quickplay application, uninstall your current
version of Java Runtime Environment, and install version 18.104.22.168. Java Runtime
Environment version 22.214.171.124 is one of the JRE versions that seems to work well
with the Quickplay application.
Do not use the Quickplay application. Instead, click the
From field in order to launch Media Master
and listen to the message.
You log into ciscopca, select Unity Inbox, and click View
Deleted Items. In Deleted Items, you click Quickplay
speaker for the desired message, but the message is not played.
The issue is documented in Cisco Bug ID
(registered customers only)
As a workaround for this issue, click the From field
to play the message with Media Master.
When trying to access the Cisco PCA in order to listen to voicemail
messages, this error message is received:
Could not Create a phone playback session.
The reported error is: E_INVALID_PHONE_NUMBER
This can happen due to a Java issue. You might need to upgrade Java to
the latest version.
You are experiencing issues going to the ciscopca webpage using the DNS
entry. Further, you would like to provide access to the customer’s users to web
inbox using a name and not an IP address.
Complete these steps in order to set up the DNS servers on UC and
resolve this problem:
Log in to Unity Connection through the admin
Issue the set network dns primary
Note: You will receive a warning stating that this will invalidate your
license. Choose yes in order to proceed.
Reboot the server in order for the change take
After the server reboots, issue the show
status command in order to verify whether or not the License MAC
address did in fact change.
Note: If the MAC address changed, open a new case with the Licensing team
and have them re-host your license file to use the new MAC address. Then,
install the new license file and test your new settings.