With Cisco Unity Connection 2.x , when you try to turn off the
timestamp announcement after message playback, it results in the the timestamp
being announced before and
after every message.
This document discusses how to troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on these hardware and
For more information on document conventions, refer to
Technical Tips Conventions.
By default, Cisco Unity Connection 2.x announces the time/date
after each message is played back during the TUI conversation
when checking the voicemail from a phone. You can change the default to
announce the time/date before each message plays back. For
this, go to Conversation > Message Review
in the Cisco Unity Bulk Edit Tool, and turn on
Announce Time Before Playing Each Message.
After doing this, the timestamp is announced for
both before each message and after each message. This can
be annoying to the user. In the previous version of Cisco Unity Connection 1.2,
turning on the Announce Time Before Playing Each Message
automatically turned off the timestamp after each message. Therefore, you would
only have the announcement before or after. Unity Connection 2.x does not port
Note: This issue is also documented in Cisco bug ID
(registered customers only)
, and this is fixed in Cisco Unity
The only way to fix this is to run a script in the CLI to turn off the
Announce Time After Playing Each Message when the default of
AFTER is changed to BEFORE.
In the CLI of Unity Connection 2.x, run this script to turn off the
after message time/date announcement:
run cuc dbquery unitydirdb update tbl_usersubscriber set saytimestampafter=0