When a Cisco Unity user tries to forward a voicemail message to another
subscriber, the forward fails.
This document discusses how to troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unity version
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When a subscriber logs into Cisco Unity and tries to forward a
voicemail message to another subscriber, the forward fails and generates some
events in the Event Viewer.
Event Source: CiscoUnity_ConvMsg
Event Category: Network
Event ID: 10015
Time: 4:46:20 PM
IAvDohMessage::Submit returned [0x80040115] on line 859 of file e:
For more information, click:
Note: This error can be translated to 0x80040115 Source:
MAPI Symbol: MAPI_E_NETWORK_ERROR Description: Network error
Note: The return code 80040115, which is a
MAPI error, indicates some type of network problem that can also be due to the
Cisco Security Agent installed on the Cisco Unity server.
This issue occurs due to the Global Catalog (GC) reconnect failure. In
order to resolve the issue, refer to the
Knowledge Base Article 929439
You can also reboot the GC server in order to resolve the issue.
Note: Only reboot the GC server during off-peak hours. If several GCs must
be rebooted, allow a 10 minute gap between the reboots.
After all the GC reboots are complete, run this test in order to verify
that the issue is solved:
Login to a mailbox, and send a message to a Cisco Unity
Ensure that the message is delivered to the recipient
If the CiscoUnity_ConvMsg error
message appears, the Cisco Unity application must be restarted.
When Cisco Unity users attempt to forward voicemails to other
recipients on the same Cisco Unity server, they receive this error message:
Unable to forward your message at this time.
Also, this error message is logged in the event viewer:
IAvDohMessage::Submit returned [0x800404dc] on line 1047 of file
This can happen due to an inherited permissions issue. Log into the
Cisco Unity server with the account used by the AvDSAD service, and then run
the DAD tool for the subscriber who is not able to forward the voicemail. You
can see that even though the tool shows "YES" on every field, it also shows
this message: this mailbox does not inherit
Complete these steps in order to resolve this issue:
From the Cisco Unity Tools Depot,
run the Permissions Wizard with the option to allow
administrators to have voice mail accounts.
Click the Properties tab of the affected user in
the AD. Then, click the Security tab and make sure that the
Allow inheritable permissions from parent to propagate to this
object checkbox is checked for the user.
Note: If the user is a member of any Domain Admin group, this option is
Re-run the Message Store Configuration Wizard.
Note: It is recommended to run the MSCW during off-peak hours, since
the wizard requires a restart of the Cisco Unity services.