After an upgrade to Cisco Unified Web Interaction Manager 4.2.(5), the database password for database upgrade cannot be encrypted.
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The information in this document is based on the Cisco Unified Web and E-Mail Interaction Manager version 4.2(5).
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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After upgrading from Cisco Unified Web and E-Mail Interaction Manager version 4.2.4 to 4.2.5, the password encryption format is always incorrect. This issue occurs because the encrypt/decrypt utility classes used are earlier versions.
This issue is a documented bug: Cisco Bug ID CSCsw37609 (registered customers only) .
The encryption of the password from page 74 of the 4.2.5 release notes is incorrect. For example, for the eGActiveDB, the password should be this format: C2AC5240C2A6C399C2B8C39FC2AC4943. However, the encryption is coming as *************** Encrypted String -> 3644334443333936433339364333413243333841433 339334332413943323933 .
In order to resolve this issue, you need to use the latest version of encrypt/decrypt utility classes.
This issue is fixed in Cisco Unified Web and E-Mail Interaction Manager version 4.2(5a). In order to fix this issue, download 4.2(5a) from Cisco Downloads (registered customers only) .