After an upgrade to Cisco Unified Web Interaction Manager 4.2.(5),
ISAPI error is received. This document describes how to troubleshoot this
Cisco recommends that you have knowledge of how to install Cisco
Unified Web and E-Mail Interaction Manager. Refer to
Cisco Unified Web and E-Mail Interaction Manager
The information in this document is based on the Cisco Unified Web and
E-Mail Interaction Manager version 4.2(5).
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After you upgrade to Cisco Unified Web Interaction Manager 4.2.5,
Weblogic causes an ISAPI error. Weblogic does not come up, even if started as
stand-alone, and it appears that the license mapping is corrupted.
Complete these steps in order to fix the license mapping:
Caution: You need to run the populate.bat file
only if you see
exceptions in the License manager log while it is coming up.
Place the file populate.bat in the
folder on the file server.
Change the JAVA home and PL home path in this file.
Make sure that the Cisco Interaction Manager (CIM) application is
Run populate.bat with partition ids as the input
parameters. For example, run this command at the commad prompt