After you create a category in the Cisco Unified Web and E-Mail
Interaction Manager 4.2(5) for the Cisco Unified Contact Center Express, the
new category does not show up either in the List or Tree pane until a restart
of the Cisco Interaction Manager (CIM). This document discusses how to
troubleshoot this issue.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on the Cisco Unified Web and
E-Mail Interaction Manager version 4.2(5).
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Log in to the default partition (partition 1) on a newly installed
and/or upgraded Cisco Unified Web and E-Mail Interaction Manager 4.2(5) system,
with a partition administrator account. Go to Department >
any department > Classifications >
Categories and click New. Enter the details and save
the newly created category. The new category does not show up in either the
List or Tree pane.
This issue is documented by Cisco Bug ID
(registered customers only)
Use this solution to resolve the problem.
the properties file, and change the values as given:
from: distribute = true
to: distribute = false
Restart the CIM after you change the setting and try to recreate the