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MeetingPlace for Outlook Sends Error "You Do Not Have Network Connection to the MeetingPlace Web Server"

Cisco - MeetingPlace for Outlook Sends Error "You Do Not Have Network Connection to the MeetingPlace Web Server"

Document ID: 48252

Updated: Jan 31, 2006

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Introduction

This document provides the Cisco MeetingPlace System Manager configuration items to check in the event that you receive the error message "You do not have network connection to the MeetingPlace Web server."

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on Cisco MeetingPlace for Microsoft Outlook version 4.1.3.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

Cisco MeetingPlace for Outlook sends the error message shown in this window:

server_connect_error-1.gif

Solution

There are three steps to resolve this issue: ensure that Cisco MeetingPlace Server is selected as the default, verify that Cisco MeetingPlace Server is configured on the Outlook client, and delete the form cache.

Complete these steps:

  1. Configure Cisco MeetingPlace Server.

    1. Open Outlook.

    2. Choose Tools > Options > MeetingPlace.

    3. If a server appears in the Servers field, choose the available server and check the Default check box.

      If no server appears in Servers, proceed to Step 2.

  2. Add a Cisco MeetingPlace server.

    1. Choose Tools > Options > MeetingPlace.

    2. Click Add.

    3. In the dialog box, enter the Name, Login User ID, and Password in the appropriate fields, then click OK.

      server_connect_error-2.gif

    4. Select the server you have added in the Servers field, check the Default Server check box, and click OK.

      If this does not solve the problem, proceed to the next step. For Microsoft Outlook XP, use Step 3. For any other Microsoft Outlook client, skip Step 3 and go on to Step 4.

  3. Delete the form cache.

    On Microsoft Outlook XP, complete these steps:

    1. Right-click Calendar, and choose Properties.

    2. From the Forms tab, click Manage.

    3. Click Clear Cache.

    4. Log off the Outlook client, then restart Outlook.

    5. Test by scheduling a MeetingPlace meeting.

  4. On any Microsoft Outlook client besides Microsoft Outlook XP, delete the form cache by completing these steps:

    1. Close the Outlook client.

    2. Choose Start > Find > Files or Folders.

    3. In the Named field, enter frmcache.dat.

    4. In the Look In field, choose c:\ d:\.

      Typically, the file appears in the c:\winnt\profiles\username\local settings\application data\microsoft\forms directory.

    5. Right-click on File, and choose Rename.

    6. Change the .dat extension to .old.

    7. Start Outlook.

    8. Test by scheduling a Cisco MeetingPlace meeting.

Related Information

Updated: Jan 31, 2006
Document ID: 48252