After an upgrade of Cisco Unified Communications Manager from 3.x to
4.x, users complain that the 7914 IP Phone Button Template is omitted from the
list of Phone Button Templates. This document describes the workaround for this
Also, refer to
IP Phone Expansion Module 7914 Displays Garbled Characters.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified
Communications Manager 4.x.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
After you upgrade to a Cisco Unified Communications Manager from 3.x to
4.x, , the 7914 IP Phone Button Template is not available when you try to add a
7914 Expansion Module to a 7960 IP phone, but the standard 7961 Template is
The 7914 Phone Button Template in a Cisco Unified Communications
Manager 4.x is integrated with other phone templates that support the 7914
Expansion Module. A separate 7914 Template is no longer needed.
The standard phone button template for the Cisco IP phone Model 7960,
which supports the Cisco IP phone Model 7914 Expansion Module, includes buttons
for both devices (up to 34 buttons). The template uses buttons one and two for
lines and assigns buttons three through 34 as speed dials or lines, or for the
privacy and service URL features.
If you upgrade from an earlier release of Cisco CallManager, and you
have separate templates for the Cisco IP phone Expansion Module Model 7914 and
Cisco IP phone Model 7960, Cisco CallManager automatically creates a
consolidated phone button template.
You can create a phone button template for the Cisco IP Phone 7914
Expansion Module with the Standard Cisco IP phone Model 7960 phone button
template as described in this procedure:
Go to the CCM Administration
Choose Device > Device Settings > Phone Button
Click the Find button.
Click Standard 7960.
Click the Copy button and rename the new template
as 7960 with 7914.
From the Feature column, choose Speed Dial for the
buttons that you want to configure as speed dial. On the Label column, enter
the label to be displayed on the module for that button. (If you do not want a
label, leave this blank.)
Go to Device > Phone, and search for the phone
that has the 7914 installed.
Under the Phone Button Template Information
section, choose the 7960 with 7914 button template that was
created in step 5.
Click the Update button, and
Reset the phone
At the upper-right corner on the main phone configuration, you can
add and update the speed dials.