This document is intended to describe how to determine if a number
appears in the Do-Not-Call list in a Cisco Unified Intelligent Contact Center
Management Enterprise (ICM) Cisco Outbound Option environment.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on ICM versions 7.x and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
State and national laws require that predictive dialing systems
maintain a Do-Not-Call list. Every campaign and list must be checked against
the Do-Not-Call list. If the system finds a number in the Do-Not-Call list, the
system must not dial the number.
Cisco Outbound Option supports the Do-Not-Call list. With this feature,
the dialer compares the numbers to be dialed against a Do-Not-Call list before
the phone numbers are dialed in order to determine whether the phone number can
or can not be dialed. There can be situations, for example, after a Do-Not-Call
list is imported, where you need to verify whether certain numbers are in the
There are two methods available in order to determine if a number is
present in the Do-Not-Call list in Cisco Outbound Option based on the version
of Cisco Unified ICM. In ICM versions earlier than 7.x, the Do-Not-Call list is
stored in Microsoft SQL Database tables. Whereas in versions 7.x and later, the
numbers are stored in memory.
Use SQL Query Analyzer in order to view/export/search the
Do_Not_Call_Table in the Blended Agent (BA) database. Complete these
Open SQL query analyzer.
Use the drop-down box in order to choose the BA
In SQL query analyzer, type " select * from
Click the green check mark in order to execute the
There are two methods for ICM 7.x and later.
Use procmon to check the contents of the Do-Not-Call list stored in
memory. These two commands are available:
>>>> donotcall /query Number, Extension
!--- This command verifies if the number-extension
!--- pairs are currently in the memory.
>>>> donotcall /count
!--- This gives the total number of entries in
!--- the memory of the Do-Not-Call list.
After an import of the Do-Not-Call list, the Campaign Manager creates a
backup file of what is currently in memory for the Do-Not-Call list. The file
is stored in this directory:
This file can be viewed in any text editor and can be used in order to
verify the contents of the current Do-Not-Call list.