This document provides a symptom of and solution to
Error 9934 - Unable to Initialize Real-Time
Feed. You may receive this error when you access Configuration
Manager or Router Logger Viewer in a Cisco Intelligent Contact Management (ICM)
Cisco recommends that you have knowledge of ICM.
The information in this document is based on ICM version 4.6.x and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
The problem arises when you attempt to access Configuration Manager or
Router Logger Viewer. This error appears:
Error 9934 - Unable to Initialize Real-Time Feed for RCDNC. Unable to
proceed until the real-time can be established.
RCDNC is the instance name.
One of these changes causes the error:
In order to resolve this issue, rerun the setup. Complete these
Choose Start > Programs > ICM Admin Workstation >
Click Next at each option, and only change the
name of the AW.
Setup runs and replaces the previous server name with the new
Note: If the AW in question is part of a site and the name is what has
changed, you need to rerun the setup on the other AW, as well.
Note: There is only one other alternative to a resolution of the error.
Change the hosts and lmhosts files on Logger A, and then issue the
sendall.bat command. This action propagates the
change to all other ICM systems. For information on the
sendall.bat command, refer to
to Update ICM Node Host Files Using the Sendall.bat Command.