Cisco ICM Error 9934: Unable to Initialize Real-Time Feed

Introduction

This document provides a symptom of and solution to Error 9934 - Unable to Initialize Real-Time Feed. You may receive this error when you access Configuration Manager or Router Logger Viewer in a Cisco Intelligent Contact Management (ICM) environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of ICM.

Components Used

The information in this document is based on ICM version 4.6.x and later.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

The problem arises when you attempt to access Configuration Manager or Router Logger Viewer. This error appears:

Error 9934 - Unable to Initialize Real-Time Feed for RCDNC. Unable to 
  proceed until the real-time can be established.

Note:  RCDNC is the instance name.

Solution

One of these changes causes the error:

• A change in name of the Distributed Admin Workstation (AW) or AW

• A change of IP address of the Distributed AW or AW

In order to resolve this issue, rerun the setup. Complete these steps:

1. Choose Start > Programs > ICM Admin Workstation > Setup.

2. Click Next at each option, and only change the name of the AW.

   Setup runs and replaces the previous server name with the new name.

Note: If the AW in question is part of a site and the name is what has changed, you need to rerun the setup on the other AW, as well.

Note: There is only one other alternative to a resolution of the error. Change the hosts and lmhosts files on Logger A, and then issue the sendall.bat command. This action propagates the change to all other ICM systems. For information on the sendall.bat command, refer to How to Update ICM Node Host Files Using the Sendall.bat Command.

Related Information

• How to Update ICM Node Host Files Using the Sendall.bat Command
• Technical Support & Documentation - Cisco Systems