Cisco Unified Intelligent Contact Management Enterprise

Cisco ICM Server Naming Conventions

Document ID: 20530

Updated: Sep 01, 2005



This document describes the name conventions that Cisco adopts to name Cisco Intelligent Contact Management (ICM) Servers.



Cisco recommends that you have knowledge of these topics:

  • Cisco ICM

Components Used

The information in this document is based on these software and hardware versions:

  • Cisco ICM Releases earlier than version 7.0

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.


Refer to Cisco Technical Tips Conventions for more information on document conventions.

Cisco ICM Server Name Convention

Note: This name convention is not mandatory, but is simply a recommendation. Use a standard name convention to simplify the management and support of Cisco ICM servers and applications.

Types of Cisco ICM Servers

These five types of Cisco ICM servers are a part of the core Cisco ICM product:

  • Router

  • Logger

  • Peripheral Gateway (PG)

  • Administrative Workstation (AW)

  • Historical Data Server (HDS)

Name Convention

The name convention adopted suggests that a given system name is comprised of three concatenated acronyms:

  • geo: The three letter acronym GEO, stands for Geotel.

  • Customer instance name: An acronym or abbreviation of the customer name. This customer instance name is the same instance that you define in the ICM setup and is limited to 5 characters.

  • Node name: An acronym is used for the type of node:

    • For an ICM call Router the node name = rtr

    • For an ICM Logger the node name = lgr

    • For an ICM PG the node name = pgnx

      • n is the PG number 1, 2, 3.....n

      • x is either an a or a b.

        • For a simplexed PG site, there is only an a PG.

        • For a duplexed PG site, there is an a PG and a b PG.

    • For an AW the node name = awn, where n is the AW number 1, 2, 3.....n.

For example, for a fully redundant ICM system installed for a customer named Cisco:

  • The three letter acronym geo starts the server name.

  • The acronym chosen for Cisco is csco.

  • The acronym for each server is based on the type of system (see Node name above).

Here are some examples:

  Server Name Broken Apart
Description of the Server Server Name geo three letter acronym Abbreviation of the customer name Type of node Number of the node
Call RouterA geocscortra geo csco rtr a
Call RouterB geocscortrb geo csco rtr b
LoggerA geocscolgra geo csco lgr a
LoggerB geocscolgrb geo csco lgr b
PG1 geocscopg1a geo csco pg 1a
PG25 geocscopg25a geo csco pg 25a
AW geocscoaw1 geo csco aw 1
HDS geocscohds1 geo csco hds 1

Related Information

Updated: Sep 01, 2005
Document ID: 20530