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Cisco Unified Intelligence Center

CUIC 8.5: Agent Not Ready Detail Report Shows No Data

Cisco - CUIC 8.5: Agent Not Ready Detail Report Shows No Data

Document ID: 113626

Updated: Jul 25, 2012

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Introduction

With Cisco Unified Intelligence Center (CUIC) 8.5(3), the Agent Not Ready Detail report shows no data in CUIC reporting and this document discusses how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified Intelligence Center (CUIC) 8.5(3).

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

With Cisco Unified Intelligence Center (CUIC) 8.5(3), the Agent Not Ready Detail report shows no data in CUIC reporting. The Agent Not Ready Detail report defaults to the Real-Time database in the standard report and this report is dependent on Historical data. This works fine in scenarios where the HDS and AW or Real-Time and historical database are on the same server. But, in large deployments where they may be on different servers that the realtime views of the historical data will not work. So if you use a large deployment model where the real time data is separated, they are pointed to a AWDB that has no HDS to reference.

Solution

For a possible fix, refer to Cisco bug ID CSCty07532 (registered customers only) for more information.

As a workaround, complete these steps:

  1. Export the report definition. Choose Report Definitions > Select > Export.

  2. Delete the report and report the definition from CUIC.

  3. Re-import the exported report definition back. ChooseReport Definitions > Import and choose the exported definition. Choose the Historical Data Source during import.

    This would allow you to run the stock report against the historical database.

Related Information

Updated: Jul 25, 2012
Document ID: 113626