With Cisco Unified Intelligence Center (CUIC) Reporting Application
8.5, when you export the CUIC reports to Microsoft Excel, it fails with the
Unable to download ReportManager.htm from
x.x.x.x. error message. This document discusses how to
troubleshoot this issue.
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified
Intelligence Center (CUIC) 8.5.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
When you try to export the CUIC reports to Microsoft Excel with these
steps, the export fails with one of these error messages.
Login to CUIC 8.5(2) with Internet Explorer and use
Choose a report, right-click on it and choose the
Click the Save button in the popup
Note: Same operation over Internet Explorer works if the login protocol is
http and not https.
Use this solution in order to solve the problem.
This issue is documented by Cisco bug ID
(registered customers only)
As a workaround, complete these steps:
Login with http protocol and export the report as XML. Or, use the
firefox browser, and use either https and http. If these alternatives do not
work for you, then complete these steps:
Choose Start > Run > regedit in order to
open registry editor.
Locate the registry key:
Choose Edit > New > DWORD value, enter the
name for the new DWORD as BypassSSLNoCacheCheck, and enter the
value of the DWORD as 00000001.
Close the registry editor and restart the Internet
Now, try to export the report as an excel sheet through HTTPS.