When you use the CIM Integration Manager Wizard, the
Select Media Routing Domain page does not display the correct
Media Routing Domains. This document discusses how to troubleshoot this
There are no specific requirements for this document.
The information in this document is based on the Cisco Unified E-Mail
Interaction Manager 4.3 and higher.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
A media class describes the type of requests you want to set up for
routing on ICM software. ICM software uses Media Routing Domains (MRDs) to
organize how requests from different media are routed. An MRD is a collection
of skill groups and services that are associated with a common communication
The CIM integration uses the default Media Classes defined in the
egicm_media_class_mappings.properties file. These are the
Note: These names are case-sensitive.
When you use the CIM Integration Manager Wizard, the Select Media
Routing Domain page does not display the correct Media Routing Domains.
Use these solutions in order to solve the problem.
Note: You need to use the names listed in the Background section when you
create the Media Classes in UCCE Configuration Manager.
Complete these steps in UCCE Configuration Manager in order to resolve
Choose Start > All Programs
> ICM Admin Workstation > Configuration
In the Configuration Manager window, choose Tools
> List Tools > Media Class
Double-click Media Class
In the Media Class List window, in the Select Filter Data section,
Highlight the incorrect entry.
On the Attributes tab, correct the Name
After the correction is complete from the UCCE Configuration
Manager, go back to Cisco Integration Manager
Wizard, and click the Back button.
From the Summary Agent (PGs) page, click Next. All
Media Routing Domains now appear.
If the system created media classes for email; chat; BC; are used or
the Media Classes are defined with a different naming convention, the Media
class properties file must be updated. Media classes are set in the
CIM_EIM, CIM_OUTBOUND, CIM_WIM, and CIM_BC.
If you use any names other than these, you must change them in the
Exit the Integration Manager
Make the necessary changes in the
Restart Cisco Service.
Re-run the CIM Integration Manager
Note: As noted in the media_class_mappings.properties
file, only change the name of the corresponding Media Class.