This document describes one reason for the failure to access Cisco
Customer Voice Portal (CVP) Application Administration. This problem is related
to the installation of Microsoft® Java Virtual Machine (JVM). Either Microsoft
JVM is not installed, or is installed unsuccessfully in a Cisco Intelligent
Contact Management (ICM) Enterprise environment.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
In an active CVP environment, when you try to access the CVP
Application Server main menu, the CVP Application Administration menu must
appear (see Figure 1). CVP Application
Administration contains four subsystems that you can use to manage the
Figure 1 – CVP Application Server Main Menu
Engine: The Engine subsystem enables you to
configure the engine parameters and monitor engine activity.
Call Definition: This subsystem enables you to
define the call parameters for call identification between the ICM and
ICM: The ICM subsystem allows you to set up the ICM
TCP/IP port for telephony applications. Typically, the default port is
Directory: The Directory subsystem helps to define
the Lightweight Directory Access Protocol (LDAP) directory access. Usually, you
do not need to make any changes to this subsystem. The default password is
When you try to access the CVP Application Administration page, an
error message appears (see Figure 2) instead of the
page that Figure 1 displays. This is the error
Figure 2 – Error: LDAPConfig Could Not Properly
Error:LDAPConfig could not properly initialize.
These are the two possible causes of this problem:
Complete these steps to solve this problem:
Install Microsoft JVM. Perform these steps:
Download the Microsoft JVM installation file from
Java Virtual Machine Download Links
. Save the file on the hard drive of
Execute the Microsoft JVM installation file to load the Virtual
The file execution begins.
Click Yes in the License Agreement page.
Restart your PC after installation is
Reinstall CVP and the related Service Release and Engineering
Special. Refer to
Customer Voice Portal (CVP) Install Guide for more