Guest

Cisco Unified Contact Center Management Portal

CCMP DBCheck Tool Does Not Launch

Document ID: 116439

Updated: Aug 21, 2013

   Print

Introduction

This document describes the problem encountered where the Contact Center Management Portal (CCMP) Database Check (DBCheck) application does not launch successfully and offers a solution to the problem.

Contributed by Prasanna Rajagopal, Cisco TAC Engineer.

Problem

When you attempt to launch the DBCheck Tool in CCMP Version 9.0, this error message displays:

Solution

Browse to this location on the DB server, C:\Program Files\Management Portal\Database\DBCheck, and open the DbCheck.exe.config file.

This code displays:

?xml version="1.0"?>
<configuration>
<appSettings>
<add key="ProvLogLocation" value="C:\Program Files\VIM\Provisioning\LOGS"/>
<add key="ImportLogLocation" value="C:\Program Files\VIM\Data Import Server\
LOGS"/>
<add key="RuleLocation" value=".\Rules\"/>
<add key="OutputLocation" value=".\Output\"/>
<add key="PrimaryConnectionString" value="Integrated Security=SSPI;Persist
Security

The fix is to replace VIM in these two locations with Management Portal and save the configuration file.

After the update is made, this section of XML code in DbCheck.exe.config file looks like this:

<?xml version="1.0"?>
<configuration>
<appSettings>
<add key="ProvLogLocation" value="C:\Program Files\Management Portal\
Provisioning\LOGS"/>
<add key="ImportLogLocation" value="C:\Program Files\Management Portal\
Data Import Server\LOGS"/>
<add key="RuleLocation" value=".\Rules\"/>
<add key="OutputLocation" value=".\Output\"/>
<add key="PrimaryConnectionString" value="Integrated Security=SSPI;Persist
Security

Info=False;Initial Catalog=Portal;Data Source=(local)"/>

With this modification, the DBCheck tool now launches successfully.

Updated: Aug 21, 2013
Document ID: 116439