With Cisco Customer Response Solutions (CRS) 3.x, after you integrate
with Active Directory, the Interactive Call Distribution (ICD) extensions are
not available via the Cisco CallManager Global Directory User Device
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
With Cisco CRS 3.x, when Cisco CallManager is integrated with Active
Directory, the radio button for the ICD extension is not available on the User
In order to resolve this issue, use the Active Directory Services
Interface (ADSI) Edit utility on the Active Directory server to set
ciscoCCNatIAQflag to True.
Note: You can download the ADSI Edit utility from
Complete these steps:
On the Active Directory (AD) server, you can browse your directory
schema by opening the ADSI Edit utility. Drill down to
On the right pane, right-click System Profile and
Select Both from the first pull-down
Select CiscoCCNatIAQflag from the second pull-down
Enter True in the Edit Attribute textbox. Select
Set and then OK.
Complete these steps in order to stop and start the IIS Admin
Service on the Cisco CallManager:
Choose Start > Programs >
Administrative Tools >
Select the IIS Admin Service and click
the Restart Service button at the top right of the menu
When you are prompted to restart the World Wide Web Publishing
Service, click Yes. Both services stop and then restart.
Note: In Cisco CallManager 5.x, ICD Extension is known as IPCC Express
Extension. You can update the IPCC Express Extension on Cisco CallManager 5.x
when you run the run sql update processconfig set paramvalue="T"
where paramname like ‘IAQInstalledFlag’ command in CLI mode on
the publisher server.
to Get the ICD Extension to Appear on the User Page Using CallManager
3.3 in order to troubleshoot a similar issue with the Data Connection
Even after the removal of UCCX IP/IVR from the cluster, the CallManager
enterprise parameter Auto Attendant Installed is set as
"true". How can you set the value as "false" so it can reflect that IP/IVR is
no longer connected?
In order to change the value in the enterprise parameter Auto
Attendant Installed, issue this SQL command on CUCM using SSH:
run sql update processconfig set paramvalue="F" where paramname like