This document describes how to update the license count for Cisco
Customer Response Solutions (CRS) Version 4 in a Cisco IP Contact Center (IPCC)
Note: If the licenses you add include new features to the Cisco CRS system
or change the LDAP directory type Cisco CRS uses, you must reinstall Cisco CRS.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Complete these steps in order to modify the license count for CRS
Purchase a new license from Cisco.
Log into the CRS Administration page.
Select System > Control Center from the menu
bar (see Figure 1).
Figure 1 – System > Control Center
The Control Center page appears (see Figure
Figure 2 – The Control Center Page
Click License Information.
The License Information page appears (see Figure 3).
Figure 3 – License Information
Click Add License(s).
The License Information page displays the Add License(s)
Figure 4 – Add License
Click Browse (see arrow A in Figure 4).
Locate the license file.
If you want to add a single license file, specify the path to the
relevant .lic file. If you want to add multiple license files, you can upload
each .lic file, one at a time. Alternatively, you can create a .zip file that
contains all the files, and upload a single .zip file (see arrow B in
Note: If you use a .zip file, remember that the system uploads only the
files in the root of the .zip file.
Click Upload to load the new license file (see
arrow C in Figure 4).
If the license loads successfully, this message appears (see arrow
A in Figure 5):
Figure 5 – Message that Appears When the License File Loads
License file uploaded to the server successfully.
Click Display License(s) to verify the license
information (see arrow B in Figure 5).
The Configured Licenses section displays the license information
(see Figure 6).
Figure 6 – License Information