Product Key to Use During the OS Installation of CRS Dedicated Server

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Updated:April 25, 2005

Document ID:64546

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Introduction

Prerequisites

Requirements

Components Used

Conventions

Problem

Product Key to Use

Related Information

Introduction

This document describes which Product Key to use when installing Microsoft Windows 2000 Server as a Customer Response Solutions (CRS) dedicated server that represents the CRS server without Cisco CallManager installed on the same workstation.

Prerequisites

Requirements

Readers of this document should have knowledge of these topics:

Microsoft Windows 2000 Server
Cisco CallManager
Cisco CRS

Components Used

The information in this document is based on these software and hardware versions:

Microsoft Windows 2000 Server
Cisco CRS version 3.1(x) and 3.5(x)

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

For more information on document conventions, refer to the Cisco Technical Tips Conventions.

Problem

Product Documentation is not clear on which Product Key to use when installing Microsoft Windows 2000 Server as a CRS dedicated server.

The Getting Started with Cisco Customer Response Applications document details the following which implies that the product key should be supplied by the OS Installation documents.

Installing Windows 2000 Server
Before you install Cisco CRA 3.5, you must install the Windows 2000 Server operating 
system on the server that will become your CRA server. To install the Windows 2000 
Server operating system, refer to Installing the Operating System on the Cisco IP Telephony Applications Server.

The Installing the Operating System on the Cisco IP Telephony Applications Server documentation states the following

Which product key should I enter when I install the operating system? 
Cisco supplies you with a Cisco product key when you purchase a Cisco IP telephony product.
The product key, which is based on a file encryption system, allows you to install only the
operating system and the components that you have purchased, and it prevents other supplied 
software from being installed for general use on the server. The product key comprises 
alphabetical letters only. 
To identify the product key that you enter during the operating system installation, refer 
to the Cisco IP telephony application installation documentation. See Table 1.

The referenced table doesn't point to a CRS document that contains the actual Product Key.  
This is due to a documentation change in CRS 3.1.  Prior to 3.1, the CRS documentation 
contained the OS install instructions along with the CRS Product Key.  As of 3.1, the CRS 
docs point to the OS install instructions instead. This was intended to avoid having to 
update the CRS docs if the OS process changed.

One additional hole is in the Installing Cisco CallManager Release documentation which again points to the CRS installation documentation:

Installing Cisco CallManager Release X.X(x) 
Product Key for Cisco CallManager: BTOO VQES CCJU IEBI 
Note:  The Cisco CallManager product key, which you enter during the operating system installation,
allows you to install Cisco CallManager on a server that is dedicated solely to that application. 
If you want to install Cisco CallManager with Cisco IP Contact Center Express Edition, or Cisco 
CallManager with Cisco IP Interactive Voice Response on the same server, refer to the Cisco Customer 
Response Solutions (CRS) installation documentation for the product keys.