This document describes one reason why the Administrator user fails to
access the default Work Flow Groups in the Cisco Desktop Administrator in a
Cisco IP Contact Center (IPCC) environment.
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The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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When you access the default Work Flow Groups in the Cisco Desktop
Administrator (see Figure 1), an error message is
Figure 1 – Default Work Flow Groups in the Cisco Desktop
The error message reads:
Figure 2 – Error Message
Error Reading File \\172.25.5.10\DESKTOP_CFG\config\ag_default\DataFields.ini.
Possible Causes are:
- File was not found
- Connection to server lost
- Insufficient rights to directory, etc.
The DataFields.ini file does exist and
the connection to server works. Therefore, when you check the permission to the
file, you find that the Administrator user is not allowed to share the
Files\Cisco\Desktop_Config\config\ag_default directory where
the DataFields.ini file is located.
Add the Administrator user to the share list for the
Files\Cisco\Desktop_Config\config\ag_default directory in order
to solve this problem. Complete these steps:
Navigate to the C:\Program
Right-click the ag_default.
The ag_default Properties dialog box is
Select Share this folder.
The Permissions for ag_default dialog box is
Select the Administrator user from the name
Click OK, in the Select Users or Groups dialog
Files\Cisco\Desktop_Config\config\ag_default is the default
directory where the DataFields.ini file is