RMI Error When Debugging Script in Cisco IPCC Express

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Updated:October 26, 2005

Document ID:45105

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Introduction

Prerequisites

Requirements

Components Used

Conventions

Problem

Resolution

Related Information

Introduction

This document explains the Remote Method Invocation (RMI) error message, "Connection refused to host:[localhost:1099]; nested exception is: java.net.ConnectException: Connection refused" when you debug a script in the Cisco Customer Response Application (CRA) Editor in a Cisco IP Contact Center (IPCC) Express environment. It also provides a workaround.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco CallManager
Cisco IPCC Express

Components Used

The information in this document is based on these software and hardware versions:

Cisco IPCC Express 3.0.x and 3.1.x
Cisco CRA Editor 3.0.x and 3.1.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you attempt to debug scripts with the Cisco CRA Editor, this RMI Error pop-up window appears.

Resolution

When the error message is displayed, the ping to the Cisco CallManager server by name fails from the remote client desktop. This indicates the client desktop cannot resolve the name of the Cisco CallManager. To correct this problem verify and/or modify the ccndir.ini file which is located in the c:\Winnt\system32\ccn directory on the client desktop. Use the Cisco CallManager IP address for the LDAPURL property, as shown here.

After the ccndir.ini file is modified, below, and the CRA Editor is restarted, and the remote client desktop is able to debug script with the CRA Editor.