This document describes how to resolve the problem if you are receiving
HTTP 500 or 'lc' is not an
object error when you are trying to access Cisco Customer
Response Application (CRA) Appadmin pages.
There are no specific prerequisites for this document.
The information in this document is based on these software and
Cisco CRA 2.2
The information presented in this document was created from devices in
a specific lab environment. All of the devices used in this document started
with a cleared (default) configuration. If you are working in a live network,
ensure that you understand the potential impact of any command before using
For more information on document conventions, see the
Cisco Technical Tips
When you try to access the
url to configure the Cisco CRA server, you receive the following error
Http Error 500
The page cannot be displayed
There is a problem with the page you are trying to reach and it cannot be displayed.
HTTP 500 - Internal server error
An error indicating 'lc' is not an object
Microsoft JScript runtime error '800a138f'
'lc' is not an object
/appadmin/MainMenu.asp, line 19
The solutions to this problem are explained in detail below.
Make sure the files below are referenced in your system
System CLASSPATH entries
To see the system CLASSPATH, do the following:
Right click the My computer icon. Select
When the System Properties window opens, click the
Click Environment Variables.
Highlight CLASSPATH under System Variables.
Click Edit. All of the entires above should appear
separated with a semicolon (;).
Add the ones that do not show up in the Variable Value field,
separated with a semicolon (;). Click OK.
Reboot your system.
Follow Solution 1 to check if you have the proper CLASSPATH entries. If
you find that there are CLASSPATH entries that are missing, instead of adding
them individually, you can reinstall the same version of Cisco CRA. This will
add the CLASSPATH entries back in automatically.
There is also a known bug when you upgrade to
win-OS-Upgrade.2000-2-3spH. You will have similar problems as mentioned above.
For more details and a workaround see Cisco bug ID
Note: This bug has been fixed in 2.2.5 SP B.
Before Opening a TAC Case
CLASSPATH entry: Open a command prompt by going to Start >
Run > CMD. In the command prompt window, type in the command set.
Copy and paste the output to a text file.
Do a print screen of the error message that you are encountering.