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Cisco Unified Contact Center Express

Unable to Upload and Store Prompts to Cisco Unified Contact Center Express 8.0

Document ID: 112223

Updated: May 07, 2011

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Introduction

In Cisco Unified Contact Center Express (UCCX) 8.0, you are unable to play back the prompt, and also you cannot store any .wav files. This document describes how to troubleshoot this issue.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified Contact Center Express 8.0.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem

When you try to place the script on UCCX 8, this function does not work. You are unable to play back the prompt, and also you cannot store any .wav files.

Solution

In UCCX 8, the way you upload a prompt is different from UCCX 7. It is unlike the Windows version where you can see the prompts in wfavvid. In version 8, they are uploaded to the Repository where they are stored.

Cisco AutoAttendant can only use welcome prompts that are stored on the Cisco Unified CCX Engine. To configure your automated attendant to use a customized welcome prompt, you must upload it to the server and configure the appropriate Cisco AutoAttendant instance.

Complete these steps to place the script on UCCX 8.

  1. Open http://servername/AppAdmin in your web browser in order to start Cisco Unified CCX Administration.

  2. From the Cisco Unified CCX Administration main menu, choose Applications > Prompt Management.

    Note: The Prompt Management window displays.

  3. From the Language Directory drop-down menu, choose the specific language and directory where the prompt should be uploaded.

  4. Complete these steps in order to add a new prompt:

    1. Click the Add a new prompt hyperlink.

      Note: The Prompt File Name dialog box displays.

    2. Click Browse in order to choose the file dialog box.

    3. Navigate to the source .wav file folder and double-click the .wav file that you want to upload to the Cisco Unified CCX Engine.

    4. Click in the Name field in order to confirm your choice in the Destination File Name field.

    5. To upload the .wav file, click Upload in order to upload the .wav file.

      Note: The system displays a message that the upload was successful.

    6. Click the Return to Prompt Management hyperlink.

      The window refreshes, and the file displays in the Prompt Management window.

Problem

While you attempt to read the dates.xml file, this error message appears:

%MIVR-SECURITY_MGR-2-EXCEPTION:java.security.AccessControlException: access denied (java.io.FilePermission dates.xml read)

OR

While you attempt to write in the currentstate.xml, this error message appears:

%MIVR-SECURITY_MGR-2-EXCEPTION:java.security.AccessControlException: access denied (java.io.FilePermission currentstate.xml write)

Solution

While you access an XML document that is uploaded into the document repository, the CreateFileDocument is not needed. Simply use the CreateXMLDocument(DOC[test.xml]) in order to reference the XML document to be read. If you access a file that is not uploaded into the repository, it is recommended that the file should be first uploaded and then referenced in the script. Refer Cisco bug ID CSCti89552 (registered customers only) for more information.

Related Information

Updated: May 07, 2011
Document ID: 112223