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Cisco Unified Contact Center Express

UCCX Installation Error Troubleshooting Guide

Cisco - UCCX Installation Error Troubleshooting Guide

Document ID: 113286

Updated: Oct 25, 2011

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Introduction

This document describes how to troubleshoot an issue that occurs when the installation of Cisco Unified Contact Center Express 8.x version fails with this error message:

cfggen raid setup: failed to create raid of integrated mi

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on the Cisco Unified Contact Center Express 8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for information on document conventions.

Error: cfggen raid setup: failed to create raid of integrated mi

Problem

When you upgrade from Cisco Unified Contact Center Express version 7.x to version 8.x, the upgrade fails with this error message:

cfggen raid setup: failed to create raid of integrated mi

This issue is documented in Cisco Bug ID CSCtj18603 (registered customers only) .

Solution

Complete these steps in order to work around this issue:

  1. Manually create a RAID from the embedded RAID controller. (Press Ctrl+C in order to enter the LSI utility.)

  2. Configure the RAID properties, and choose IM for integrated mirror setup, (RAID 1), and then choose each drive to be included within the array.

Once the configuration has been saved, the installation continues normally.

Replication Fails

Problem

After a second node is added to the cluster, the activation of the component fails, and the UCCX database appears in the deactivated state.

Solution

This issue might occur if the cluster security password specified during node 2 installation is entered incorrectly. The security password was subsequently changed on the first node and, after reboot, was entered correctly into the second node's installer.

This error can be seen in the uccx_repl_output_util.log file: IX000: Incorrect password or user uccxuser@<FQDN> is not known on the database server

Complete these steps on both the publisher and subscriber nodes in order to resolve the issue:

  1. From the publisher CLI, run the utils uccx syncusers command.

  2. From the subscriber CLI, run the utils uccx syncusers command.

  3. If it is activated, disable subscriber configuration and historical datastores (CDS/HDS) from the Serviceability > Replication Servers page.

  4. Start the Unified CCX Database service from the Serviceability > Network Services page.

  5. From the subscriber CLI, run the utils uccx dbreplication reset command in order to set up replication.

  6. Enable subscriber configuration and historical datastores (CDS/HDS) from the Serviceability > Replication Servers page.

Note: This is documented in Cisco Bug ID: CSCty01142 (registered customers only)

Related Information

Updated: Oct 25, 2011
Document ID: 113286