This document describes how to troubleshoot Cisco Supervisor Desktop login failures in a Cisco Unified Contact Center Express (UCCX) 7.x environment.
There are no specific requirements for this document.
The information in this document is based on the Cisco UCCX 7.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
With UCCX7.x, Cisco Desktop Administrator does not come up and Cisco Supervisor Desktop login fails with this error message:
Unexcepted data received from the directory services - Application must exit
This issue occurs when the Offering key in the LDAP (at Call Center 1 > Application Data > Configurations > CTI Desktop Config > Offering) is set to –1 or any other value instead of the value signifying the licenses currently installed.
As a workaround, change the Offering Key Value from –1 to the value for the licenses currently installed.
This issue is documented in Cisco bug ID CSCta97451 (registered customers only) .
With UCCX 7.x, Cisco Supervisor Desktop login fails with the invalid ID error message.
Complete these steps in order to resolve this issue:
Associate the correct device to the RMCM application user in Cisco Unified Communications Manager.
Synchronize the directory service on the UCCX server.
Restart the Cisco Sync Service on the UCCX server.