This document explains why the installation of Cisco Intelligent Contact Management (ICM)/IP Contact Center (IPCC) Enterprise and Hosted Editions version 7.x fails when the user does not have enough privileges. This document also provides a solution to the problem.
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When you install Cisco ICM/IPCC Enterprise and Hosted Editions version 7.x, the setup fails with this error message:
Make sure that you have the appropriate privileges to copy files
to this folder. (ox5)
Here is the sequence of steps to reproduce this problem:
Log into the system with the credentials of a user who belongs only to the domain user group in the Active Directory domain.
Insert the CD for the installation of Cisco ICM/IPCC Enterprise edition, version 7.0.
Run setup.exe on the CD.
The setup fails immediately, and an error message appears (see arrow A in Figure 1). Figure 1 – ICM Setup Failure
This error occurs when the user who logs into the system to perform the installation does not have appropriate privileges to copy files to the ICM/IPCC Enterprise server. The user only possesses privileges assigned to the domain user group. In order to install the ICM/IPCC Enterprise and Hosted Editions version 7.x successfully, the user must also have local administrative rights on the ICM/IPCC Enterprise server.
This section provides the procedure to ensure that the user who performs the installation is a member of both the domain user group and the administrative group.
For the success of the installation:
Complete these steps to create a user with the appropriate installation privileges:
Figure 2 – When the Active Directory and ICM/IPCC Enterprise Server Run on Different Systems
Log into the Active Directory server with the credentials of a user who possesses domain administrative rights.
Select Start > Programs > Administrative Tools > Active Directory Users and Computers.
Create a user. By default, this user is a member of the domain user group.
Log into the ICM/IPCC Enterprise server with the credentials of a user who possesses local administrative rights.
Select Start > Programs > Administrative Tools > Computer Management.
Expand System Tools and Local Users and Groups in the left pane.
Double-click Administrators in the right pane, and add the new user to the Administrators group.
The new user can now successfully run the setup for Cisco ICM/IPCC Enterprise and Hosted editions version 7.x.