This document describes why the Cisco Agent Desktop enterprise data
window fails to open in a Cisco IP Contact Center (IPCC) Enterprise Edition
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
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By default, the Cisco Agent Desktop window is open when a call is
active, and becomes minimized when idle. This is called the
If your system administrator has configured the Cisco Agent Desktop
such that local administration is enabled, you can change this window behavior
from the Options menu. Other available modes include:
Keep Open mode—The window remains open even when
Always on Top mode—The window remains open when idle
and on top of all other open applications.
Stealth mode—The window appears as an icon in the
system tray (lower right corner of your desktop) and opens when you
double-click the icon.
Cisco Agent Desktop fails to open the Enterprise data window. The
window remains minimized in the system tray. When a call arrives, the data
window is highlighted, but does not open.
Cisco Agent Desktop stores the size and position of the window from the
last time it is run. For this, Cisco Agent Desktop uses the values in the
WindowWidth, and WindowHeight options under
the Enterprise Interface in the
fastcalllocal.ini file. By default, the
fastcalllocal.ini file resides in the
The root cause for this problem is the large negative values in the
WindowWidth, and WindowHeight options in the
fastcalllocal.ini file (see Figure
Figure 1 – WindowLeft,
WindowTop, WindowWidth, and
WindowHeight Values in the fastcalllocal.ini
Complete these steps to resolve this problem:
Edit the fastcalllocal.ini file with any text
editor (for example, Notepad) to replace the large negative values in the
WindowWidth, and WindowHeight with blank in
the fastcalllocal.ini file.
Make the fastcalllocal.ini file read