This document describes how to delete a Route or a Skill Group which is
referenced in a specific Script.
There are no specific requirements for this document.
The information in this document is based on Cisco Unified Intelligent
Contact Management (ICM) 8.5.1.
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
Complete these steps:
Go to ICM Configuration Manager, and you will be
presented with All Menus.
In the Configuration Manager window, select Tools
> Miscellaneous Tools > Script Reference
Tool. The Script Reference tool allows you to generate a report that
shows which routing scripts reference a specific configuration
Select the specific skill group, and check in what scripts this
specific skill group is being referred.
Once you know the scripts in which the skill group is referred, you
can delete those scripts using the Script Editor
The Script Reference tool crashes when attempting to select a skill
group that has script reference(s). There is no warning or no log entry related
to the issue. This problem occurs if a route is associated with the skill
group. This issue is documented in Cisco bug ID
(registered customers only)
In order to resolve this issue, remove the association of the route
from the skill group if it is not actively used.